Hotel berhampiran Squash Malgrat, Malgrat de Mar

Vraiment je me suis trouvé très satisfait, l'endroit est magnifique,la maison bien équipée de tout le nécessaire, merci a interhom et tout l'équipe

perfect very clean and very well equipped, possibility to park nearby and do everything on foot, central position but not noisy pretty bright and pleasant apartment less than 5 minutes from the beach and shops

mais très propres, quartier calme et bien placé

Un gran descubrimiento, trato personal desde el primer momento. Como bien indica es un Hotel Boutique, se diferencia de los Hoteles por ser más pequeño e íntimo y pocas habitaciones, lo que hace que el servicio sea mucho más personal. En mi caso puedo confirmar que en Mallorca Boutique Hotel fué así. Tuve que ampliar la estancia en dos ocasiones y a pesar que estaba casi lleno, no tuve problema. En pleno centro y muy cerca de la estación de tren. Lo que más me gustó es que puedes utilizar la nevera, el microondas y los utensilios de cocina (que por supuesto se dejan limpios). Así conoces a los clientes siendo más familiar, sobre todo a la hora de cenar. Patio bien decorado donde relajarte y salón con tv. Muchas gracias Veysi y Esperanza por hacerme sentir como en casa.

El apartamento es amplio con una buena terraza,el gran problema es ke da directamente a la zona de cocina del hotel splash y de madrugada ya empiezan los camiones a descargar la comida,etc y de noche lo mismo con la basura etc que arrastran las jaulas los trabajadores,con gritos,golpes etc ademas con las luces abiertas toda la noche iluminando todo el apartamento por lo que el descanso es nulo En recepcion casi nunca hay nadie y cuando esta es una chica extranjera que no se entera de nada Y en la recepcion del hotel siempre hay cola Precio muy caro diario por llevar un perro,el mas caro que he pagado nunca Hemos estado 6 noches y tuve que pagar un extra para que me cambiaran laa toallas a la mitad de la estancia Podria haber sido una estancia mejor

On arrival, we were dropped off by our clueless tui rep, who was more interested in speaking on her mobile phone than helping others! Waited 30mins for room, when receiving our key they was an argument going on with a previous guest, if I'm honest this could of been sorted quicker then it was as they was children present including my own! Our room was basic, with no balcony, bath, or even a fridge, we were told a fridge is extra & if I'm honest, we didn't have a balcony, so a fridge would of been perfect as we didnt have this! Tv had no English channels apart from disney. Rooms were cleaned well, but most of the time, I did it myself as I have a little OCD when it comes to cleaning, I came to this hotel with my 7 year old son, who has an allergy to fish! This was explained to the staff as well as kitchen staff as I used my phone to google translate, I wouldn't of minded eating there if food wasn't cooked together, fish & meat was both cooked on the same grill as well as been placed on the same tray! This happened a few times so my son couldn't eat there at all, we had to pay extra & eat out as even though I mentioned this to staff nothing was done! On the last day, I spoke to the manager and told them about my sons fish allergy as I was told staff were going to pass the message on which was never done! The manager apologised & told me I would be given a refund through Tui & he would help all he could! Which was lies as Tui refused to give me a refund & said the manager should have given me this when we left! (The manager wasn't going to give me a refund it was lies) I spent an extra £250 eating out every night when this hotel could have sorted my sons dietary needs as most places do theses days! We had 2 days of rain and to be honest they was no entertainment or even music playing in the bar which made our holiday glumy, we were offered a few board games, the entertainment at night time was mainly for adults, I wouldn't recommend taking your children here as it's more of an adult environment! The hotel is basic, no fridge unless you pay extra, the hotel was clean, some staff go above & beyond for people, they was a young lad with glass and a lady called Sally I think who where absolutely amazing, they knew about my sons allergies & apologised, I do wish more help was given though like a refund the manager promised me! The pool area is small, we never went in to the pool as the beach was more fun, the hotel is very basic and I would recommend going somewhere different as the money we paid for this hotel wasn't worth it, some of the guests are so rude, pushing in, mucky looks & completely blanking people, I felt uncomfortable in this hotel as people seemed to judge me due to having tattooes, (my body, my rules) I wouldn't go here again as it was boring, and nothing much for children, we did meet a few couples who were lovely & even they told me they would never go again as it's changed, it felt like management just wanted my money & didn'

Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card. When we we back to the appartments the vending machine had barely any stock and every thing was shut. The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain. Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it. I did some shopping and we settled in. But there was a big ***** of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self catering I went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored. The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet? The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were? Note: the E200 deposit was back in thr bank account the day after returning.