Guest User
December 19, 2024
This was a Gateway hotel which is now upgraded to Vivanta. Its a small property with limited facilities. I have booked a package which includes room upgrade, discount on spa and food. Have used same package in previous trips on other Taj properties and it turned out to be good. Here in Mangalore, we did not get any upgrade not because of unavailability of room but because staff at reception not knowing about it. They asked me to show the confirmation mail saying so. Even after checking the mail, there was no effort to allocate premium room and insisted that the room they provided is also good. Beaches and most attractions (except temples) are far from this location. There are no activity except Swimming pool for kids which was disappointing. Food (veg) was let down and average at best. There is no Spa available which is one more reason to avoid package booking. Overall bit disappointed. It would be difficult to derive value for the amount you pay here for the stay.