Ulasan Sun Star Grand Hotel

Thank you for a very friendly and well mannered customer service experience😍🙏🏼

The room is clean, nice amenities and a very perfect place for relaxation..the staff are friendly.

Location is very good.All stuff are very good and helpful. Very good hotel

2nd time staying in Sun Star and it was a really good experience for price + value and experience.

Perfect for couples, fast internet connect clean and no hustle in booking. Deliciuos breakfast, clean and super spacious 😍 near to mall and church, very accessible for transpo.

comptable stay

The hotel is nice, it has easy access to stores and malls and has good internet connection.

The room is clean , the hotel gave us a good accomodation as well as the staff. This is our 3 rd stay in the hotel. .

Booked this for LET Exam and got it with a lot of discounts from Trip.com. I got the value for what I paid. I'm happy with the breakfast for two that is included, although the confirmation email indicated it is for 3. Still, it is a nice, affordable and convenient stay.

Budget friendly . At ok naman sa presyo nya malambot ang higaan comfy , malamg ang ac, at mbabait din ang staff

We had a bad experience that we complain about the replenishment of water bottles and toiletries and some mosquitos inside the room but my mother heard in one of their staff talking about us that we complain that much and they said that maybe we lived in slums. We are regularly staying to other hotels but I can say this hotel is one of the worst personnel we encountered. If I didn't tell the truth, they wouldn't improve their services. Another unacceptable wordings that we also encountered during our stay is one of the comment of their staff that they are not a five star hotel that they are not regularly giving replenishment for their water and toiletries if not requested by the customer, honestly I stay in some hotels and they are honest with their customer and they give those things regularly without customers follow up. Their amenities are good but I think their personnel needs more improvement. Never ever talk about your clients because we are just being honest if we complain. If the rooms and halls are well cleaned there will be no mosquitos nor cockroaches crawling. I hope having an honest review not to cause madness but instead a wake up call for improvement. Else your customer will not come back because of not so pleasant experience if this worst services continues. I hope the hotel management talk to their personnel about service improvement.

The staff was nice and accommodating. Love the hotels location, very accessible to Baguio's landmarks.

Everything's great so far. Second time staying here

Staying here was such a good exprience together with my family,definetly,will come again here.KEEP up the good service to the customer if you have any issues and concern with your stay,they will response and answer you immediately.