The hotel was ok. Some rooms much better than others. We booked 2 rooms.
1 was on the ground floor and had 1 pool only accessible to the 4 rooms facing it. Great for them.
The other was on the 3rd floor. There was no elevator. Permanently out of order. So much that the garbage can are placed in front of the door.
Our safe didn’t work. When we asked, a man came with batteries pretending to fix it, but he knew full well it was broken.
We asked to move to the first floor to be closer to oir family and they said we couldn’t, they were completely full. When we noticed that was a complete lie as there were numerous rooms empty, the man at the front desk bluntly said no because it was too much trouble for them? We said we can move our stuff ourselves, he said no. We asked what about customer sevice and the customer is always right, he replied, I completely disagree with that statement.
Both rooms were very dark with any window.
We go to Manuel Antonio once per year and will definitely avoid this hotel from now on.
Pales in comparison to Costa Verde.
Terjemah