Hotel berhampiran Alberca Villa Florencia, Manzanillo

We booked this resort through RCI after reading reviews that are clearly for another resort. They did not have our reservation when we arrived and after much argument, rented us a room in a different villa for 2 nights. In trying to sort all of this out through RCI, we were required to move from that villa to a Studio Villa (we were also charged for it) that was a dump! With help from RCI we eventually left Manzanillo and arrived at our second destination in Puerto Vallarta 2 days early. Thank you RCI! We would not recommend Villas Del Palmar to anyone. The staff were rude and did not apologize for the mix up. The resort is old and tired and in need of many repairs. It is also not situated on a golf course as advertised!

We drove to Manzanillo, Colima from Chapala, Jalisco this morning for a one-night romantic getaway, and reserved a Suite with a Jacuzzi tub. We called ahead to assure that our room had a Jacuzzi. The place was relatively deserted when we arrived, no one in the restaurant all afternoon ... and we were alone in the pool. The Jacuzzi was HUGE and took well over 90 minutes to fill (seemed wasteful of hot water). However, it did not work. We called down to front desk and requested a maintenance man. They first sent two guys around 8 pm, a young man and an older man who reeked of alcohol and staggered, and both left after about 20 minutes and not being able to start Jacuzzi. A second call to front desk brought the young man back, who worked enthusiastically for another 40 minutes, then left, saying he would return. After waiting 20 minutes with no return, a third call to front desk gal, Angie, had her send the older, drunk guy. He worked for another 15 minutes before giving up. Meanwhile, handfuls of Dirt were being forced out of the various jets, making the water unusable. I called to Angie again and reminded her we were there for one romantic evening with a Jacuzzi tub and since it was unusable, we were needing a partial refund. She said we needed to talk with Manager FELIPE LUNA at 8am. I asked her to leave Mr. Luna a message about our more than Two Hours of failed maintenance attempts on our Jacuzzi tonight. We felt it would be appropriate to have a refund of the difference between a Standard Room and this room with Jacuzzi (a difference of $1,303 MXN or $64.50 USD). Shortly thereafter Mr Luna called our room and, after repeating that we felt a partial refund was due, he offered us 'breakfast' in the morning, 'worth $20 USD'. I repeated that the difference in room rates would be appropriate ... and FELIPE LUNA lied and insisted the difference in room rates was $20 USD!! After reading other reviews about the poor quality of their restaurant, I'm glad we did not accept Mr Luna's ridiculous offer. This was a learning experience and we will definitely NOT return to this poorly maintained hotel. We plan frequent trips for a 60 member motorcycle club, and will cross this hotel off our list of beach destinations.

Atención excelente, el personal muy cordial, habitaciones remodeladas , camas y almohadas confortables y el desayuno muy completo (incluye chilaqiiles, huevo, frijoles, hot cakes, carne con chile, etc., la verdad me sorprendió! Volvería a hospedarme en este hotel.

Buen hotel, buenas instalaciones. Buena ubicación. Excelente atención del personal. Lo único que les pediría es poder dejar el clima encendido para encontrar la habitación fresca. Sales y regresas a la habitación y está caliente. Por todo lo demás, excelente.