CCdiner beat me to it; it looks like we stayed there at the same time. The hotel is clearly understaffed and all the problems arise from there. Everything is dumped on the shoulders of the front desk employees, who are amazing, nice, hard-working people who now had to bend backwards answering phones, dealing with walk ins, putting together breakfast bags, exchanging laundry and towels, etc. But they only can be in one place at one time. No staff at the hotel from 8 pm to 8 am. Our second night someone was trying to get into our room at 2 am confusing it with their room. Our third night there from 1:00 to 2:00 am we heard a couple, first, arguing right outside, then one calling another into the room right at our door, then around 6 am the same couple had a fight, the lady was screaming, banging on the door, smashed the window of their room and took off. Again, no staff is present at those hours. Below is updated list of amenities and services with my comments on what you actually can expect: Property amenities Free parking: YES Free High Speed Internet (WiFi): YES Pool: YES Free breakfast: doggie bags with Nature Valley granola bar, bag of chips, bag of peanuts Baggage storage: probably Yes Non-smoking hotel: - theoretically, but not enforced. People smoke right outside the rooms. 24-hour front desk - NO Dry cleaning - NO - but makes sense due to Covid rules Room features Housekeeping: - NO - but makes sense due to Covid rules Telephone: NO Wake-up service / alarm clock: NO/YES Coffee / tea maker: Not sure Flatscreen TV: YES Bath / shower: YES Complimentary toiletries: YES Hair dryer: NO Room types: Non-smoking rooms - theoretically, but not enforced. People smoke right outside the rooms. Suites: NO HOTEL STYLE Quiet: Heck NO I want to finish what looks like a bad review with a huge thank you to the hotel staff on duty, who one person per shift juggles million things, trying to keep multiple balls in the air. Hotel Management - you need to do a better job.
Bagus
115 Ulasan