Hotel berhampiran Markham Heritage Centre, Markham

Hotel was alright the beds were whatever next time I need the beds fixed

Housekeeping knocked yr door every 8:30am, even though u hv put the ‘No, service’ card outside the door on the check out date. It is insane.

This hotel is very close to restaurants and entertainment like bowling and movie theatres. We stayed for one night during March Break and had a wonderful stay without one negative experience. I was able to confirm with the front desk a time for early check-in and when we arrived, the young man at the desk was ready for us. He checked us in promptly and even answered all of our questions before we asked. Our two-bedroom suite was spacious, clean, and very comfortable. Everyone had a good sleep, although there was a weird constant clanking sound which we think is the elevator. We no longer needed to book a pool timeslot and when my husband took the kids down, he said everyone visiting the pool was respectful of space. We were pleasantly surprised that the hotel was serving a full breakfast buffet with some friendly staff. It was great with a hot table, pastries, cereal, pancake machine, fruit, yogurt. The dining area had plenty of seating and coffee/tea was available all day which made my husband happy. We enjoyed staying here so much we might have to find a reason to come back.

Great location in Richmond Hill. Convenient to shopping malls restaurants bars and more. Lots of things to choose from. Indoor swimming pool gym and Starbucks coffee shop in the lobby area. They also have shops in the complex for all you need. I would recommend this hotel to all in this area. Only kickback no airport shuttle bus service. Need to book a taxi or other way of transport

The hotel had all that we needed including toiletries, coffee, and lots of extra towels. The room had a little bit of a musty smell, coming from the carpets on the floor. But overall the room was cleaned well. We stayed on a Saturday night, so parking was a little difficult to find because the lot was mostly full. The location of the hotel was amazing, it was close to many restaurants and the highway.

Quite location. Front desk was welcoming upon check in. Studio suite very comfortable and clean. Nice lay-out, adequate lighting. No hotel pen and pad, envelopes, or desk stuff like that available in the suites. Not enough bathroom amenities. Towels were plenty. Kitchen needs a few more things, such as a kettle, especially for longer stays. Coffee machine or using the small pot to boil water just isn't the same for making tea and other things. I requested if a kettle was possible to get, they said no, to just boil water in a pot. Most of the front desk staff were very friendly and provided great service. Housekeeping staff provided great service and very friendly. Marriott needs to be more honest with their website list of amenities etc. offered at each hotel, i.e. there is no post/parcel or bottled water, or a few other things listed. When I asked, they would not even provide service for a letter size envelope to be mailed for me. I did offer to pay a service fee as well as postage. They said to go to a post office or drop in mail box, but too far a walk and I had other things pressing to do. They did though when I asked for bottled water one morning as I had run out of my own, say that I could come down to front desk and get some (complimentary). One other morning I did not bother as I was tired and still in pjs, and wanted to remain so for a while longer, but missed my morning coffee. However at other times requests were handled very willingly and promptly with service with a smile. I think it depended on who was involved. In general though, very good service. Breakfast is ok, but could be better. It is a small buffet but several things. Breakfast staff were great and friendly. I find their coffee very bitter. Some mornings scrambled eggs were cooked enough and sometimes quite raw. A breakfast staff member noticed I wasn't impressed and closed the lid and she brought a bowl of properly done scrambled eggs to my table! That was very nice of her. They need to change up and rotate the breakfast option a little more often, because it is a Residence Inn in that a lot of guests are long staying guests. Pool and exercise room available and clean. Being it is a 3-star hotel, I felt a four star rating was deserved. Marriott Bonvoy on the other is very difficult with their rewards program and I am not a fan any more. As already mentioned, their websites for their hotels is also very misleading. Considering all the bother and stress caused by that aspect of things, I will not be using Marriott Hotels anymore despite being an Elite Platinum Member. The hotel though was upping their rates too quickly and too high during my stay there. It is a good value hotel when prices match what they offer. However, whenever overhigh rates start occurring, it is no longer good value for what you receive in return. I can recommend this hotel for stays when rates are reasonable and fair, and for storter stays rather then longer stays (unless they improve a few things)

Ample parking is $5. Easy access to Main Entrance. Fast Front desk staff. Large dining area. ” Smart ” brand name towels. Full fridge, with two cook top plates. Fully equipped kitchen utensils for 3 settings of dinner plates, appetizer plates, glasses, coffee cups, and flatware. Full dishwasher for sanitizing with pod included. Hand dishwashing soap bottle with two wash clothes and a hand towel. The most comfortable Sealy Posterpedic Plush mattress Ever. Fell asleep right away with the four king size medium soft pillows. Whisper quiet Heating unit. Well appointed lights everywhere. Room 425 looks North into residential town houses. Very quiet facing away from highway 407. Ample soft towels from Bangladesh I think. 40” Panasonic T.V. has all the Cable speciality Channels possible. Full hot breakfast included. Scrambled eggs, wafer thin bacon, hot oatmeal porridge, coffee, tea, orange juice, apple juice, oranges, delicious apples, almonds and raisins to add to hot or cold cereals. Good variety of yogurt. Swam for hours in the warm 30' by 20' spacious Swimming Pool with depths of 3' to 4'5”. This is a completely separate building with adjoining hot corridor. There is Men and Women change rooms and one shower each with toilet facilities. Excellent value for complete individual living or two day stay.

Booked the room for my parent during their visit to Toronto. Initially booked for 2 queen bed but the front desk was very nice to upgrade their room to a King Size bed. Room size is big and amenities are quite complete in the room. Location might be abit far from downtown but reachable within 40 mins by using public transportation. Plus have abundance of restaurants nearby as well. Definitely recommend this hotel if you looking for affordable hotel.

I stayed at this hotel the evening of April 30, 2022. The checkin was quick and easy, the room was a decent size (no need to sidle around the beds to move around), the room was clean and the bed was VERY comfortable. There's a small fridge, a coffee maker and a microwave in the room. There is a breakfast included which was pretty darn good: everything from pancakes, scrambled eggs, omelettes, sausages, cereal, yoghurt, fresh fruit (apples, bananas etc), bagels, croissants, muffins and even WARM CINAMMON ROLLS!! Free wifi was appreciated. Checkout was also quick and easy. So it was a positive experience for me

Staff seemed to be friendly and helpful. Just very disappointed that the hot tub and waterslide were both out of service during our stay there. Both of those items were the entire reason that we booked this particular hotel in the first place.