Hotel berhampiran Carp River Furnace, Marquette

Stayed here for a night in July - we travelled as a family of four, with two young children. We attempted to book this hotel two days prior using our points (we have diamond status) and were told that it was not possible, as there were no more rooms available to be booked on points - even though there were plenty of rooms on the website available at a cash rate. Tried again the next day, and was given the same speech. Finally on the third day we were able to book a room at the last minute (we were about to power through the drive and carry on to Sault ste Marie). I don’t recall who I spoke with through this process but the fact it took so many calls started our stay off on the wrong foot. The front desk staff also seemed impatient and frankly, curt, with us as we checked in. We got a king room with pullout - room was clean and comfy, no issues there. We did use the pool - large pool and hot tub and the seating area was very large and nice. The pool itself is showing significant wear - significant cracked tile and missing grout along the inside edges. Otherwise fine - it allowed our kids to burn off some energy. Did not use the on-site restaurant so cannot comment. Hotel is located right off the main highway - next door to a Wendy’s and plenty of other options for dining in the area. Unfortunately the customer service killed the experience for me and I will likely not return here in the future. This seems to have been the experience for some recent guests as well based on reviews. Shame as it’s a nice property.

The front desk gentleman were friendly and talkative. They gave me all the information I needed and even asked me what floor I would prefer to be on as well as letting me know the restaurant across the parking lot gave 10% off when showing your key card. The cleaning lady left us a nice hand written note in our room which is always sweet. The pool area was big, clean, and the hot tub was hot and the jets worked perfectly as well as the pool being heated was a bonus. We loved the mural paintings on the wall. The breakfast women helped with things in the breakfast area I was having trouble with and was also friendly every morning. It was a great place for us to stay with kids and I would come back for sure although I do wish the beds were just alittle more comfortable. Just alittle too firm in the opinion but no trouble falling asleep.

Staff is very friendly and helpful. Location is great.

Lokasi yang hebat dari semua yang kami mahu lakukan. Sarapan pagi yang baik dan matahari terbit yang indah. Satu-satunya keluhan adalah bahawa kami mempunyai perkhidmatan bilik mengetuk pintu kami dua kali sebelum check out pada pukul 11 pagi.