Jaal Riad Resort

Très bel hôtel, avec une grande piscine. Proche aéroport mais le passage des avions qui survole l'hôtel n'a pas été un souci. Belle chambre avec lit confortable Petit déjeuner buffet varié Personnel accueillant et agréable Emplacement à 10 mn en taxi de la place Jemaa Elf Na

服務不錯，對人友好，位置離機場，火車站，老城都不算太選，適合高務，度假。

We loved every bit of our stay. The bedrooms and architecture around the hotel are lovely. We found it to be a special place and we were made to feel very welcome. We had a wonderful weekend away. Never having visited Marrakech before I didn't really know what to expect, I couldn't have been happier with our stay here. We were treated so well from.the moment the Taxi pulled through the gates. Kris was fab with our bags and bringing us tea and chocolates as we completed the check in process, he pointed out different parts of the hotel as he took our luggage to the rooms. The reception staff were patient and helpful as I tried to locate the hotel voucher on my phone. They were busy but took their time to make sure we were OK. We were so pleased with the pool view rooms that were allocated to us (We were given an upgrade to these). The only niggle was the length of the hanging space and the toilet paper! Lovely toilettes were provided so we need not have packed any. We had lunch soon after our arrival. We were pleased with the amount of choice on offer. I am a fussy eater, but I tried many different things. We then had a relax around the pool having been up since 4 am. There were plenty of sunbeds etc and the towels were easy to locate. The aperitifs were our next experience. A special mention for Salim whom made us feel very welcome and also produced some wonderful cocktails. Nothing was too much for him and the other bar staff and they went out of their way to be helpful Our first evening we ate in the main restaurant. It was a Moroccan themed meal. There was again a great variety of dishes to try and the desserts looked and tasted amazing. On one of the other nights we ate in the Italian restaurant. Some choices weren't available but you could have chosen items without supplements if you so wished. On one of the days, after a few hours exploring, a late lunch at the pool bar, was enjoyed by all. We shared pizza and a sandwich so that we got a variety. All items were nicely cooked and well presented! So much food was on offer and I dread to think how much weight could be put on if you ate at ever available session! A little exploration of the hotel building and grounds was also very enjoyable and helped get some steps in! Overall, we had a great stay, would happily return and would also recommend to others.

I’ve just returned from a week at this hotel over New Year’s Eve. I was disappointed upon arrival to find that the New Year’s Eve Gala dinner was an additional £200 per person. Given that we had booked an all-inclusive package, this felt quite disappointing and excessive, so we decided not to book it. When we checked in, we were assigned a garden view room as per our booking, but it seemed more like a road view with a small glimpse of the garden. The room appeared to have been set up for one person—there was only one mug, one spoon, and one set of slippers. Our name wasn’t displayed on the TV screen, making it feel as though the room was prepared for someone else and we were given it last-minute. After spending a night in the room, I could understand why that might have been the case. The noise from the road was extremely loud throughout the night, even with the door shut. We were also very hot in the room and found out that the air conditioning wasn’t working for the season. Since we couldn’t open the door because of the noise, we ended up having to sleep on top of the duvet in uncomfortable heat. Additionally, the toilet light wouldn’t turn off, so we had to keep the door closed to prevent it from shining into the main room. The next morning, we requested a room change due to the unbearable road noise and several issues with the room. Initially, the receptionist was reluctant to offer us a different room, stating that it was what we had booked and paid for. However, I insisted on a garden view room on the quieter side of the hotel, overlooking the back of another hotel. After some discussion, we were offered an alternative room, which we went to inspect and found to be more suitable. This room was much quieter and more bearable, though one of the single beds I had was uncomfortable and seemed to slope to one side. I ended up sleeping on the sofa bed for several nights instead. Despite these issues, we did enjoy our stay, likely because it was adults-only and the absence of children created a more peaceful, relaxing atmosphere. The outdoor pool was extremely cold, so we didn’t use it, and when we visited the spa area, we discovered that there was an additional charge to use the indoor pool, which was disappointing as this hadn’t been advertised. Some of the highlights of this hotel were its stunning grounds and beautiful decor, although certain communal areas, like the toilets, could have used a little more attention. We dined at the hotel each evening as part of our all-inclusive package, making use of the two à la carte restaurants. However, we were only allowed to book one reservation per restaurant, so we had to rely on the buffet on the other nights. While we were able to find something to eat each evening, the food was often lukewarm rather than hot. The service and quality at the à la carte restaurants were noticeably better. That said, the pastry chef deserves special praise because the desserts were absolutely delicious, and

We come to Marrakech each year for my birthday for some winter sun, and this has to have been the most disappointing and frustrating trip. I think it's the worst hotel I've ever stayed in. I have never left a bad review for a hotel, but that's how strongly I feel after paying so much money for this. I'd strongly recommend staying elsewhere. The hotel itself is beautiful and well decorated, but everything else is terrible. Although rated 5 stars on Love Holidays, this hotel is definitely not 5 star. I would give it 2 stars at a push. Unless you're a French speaking guest, who seem to be given more prefential treatment in all aspects. Room: The room decor is lovely and we opted for a garden view room which had a little terrace on the ground floor. However, looking more closely it's dated. The toilet and bathroom are separate, and the toilet could use an update. The walls were stained and toilet seat broken. The bathroom was dusty and always left the room smelling of damp even though we kept it ventilated. The rooms and doors are not soundproof in any way. You can hear everything from a bang and scrape from the room next door to the crickets outside. We even had the pleasure of listening to the lady across the hall vomiting repeatedly in her toilet from the comfort of our beds. Being close to the airport, the hotel is under various flight paths, so be prepared for planes passing overhead during the day and also during the night. Food: All meals were more or less the same, every day. With some food even being re-served at the next meal. For breakfast, I opted for an omelette each day, not to be greeted by a 'Good Morning' or 'Hello' by the chef, but a 'yes?' with a miserable face. Not a great start to the day. Hot drinks are not served at the table or from a self-serve machine, but instead by having to queue in the dining area. And there was never a teaspoon in sight. I had to stir the sugar in my coffee every morning with my fork. Food, although under hot lamps or sitting on electric hobs, was always cold with little variety. The wait staff were always very nice and polite, but there aren't enough of them in the dining area, meaning they are rushing around or you are kept waiting. It felt like guests sitting outside were given priority over guests sitting indoors. Sometimes, we waited 10 mins to be offered water or receive our drinks. The food in the outer bar area was okay, hot and served fast, however only available to all inclusive guests between 3 and 5pm and other guests complained of chicken being served raw. Although we booked into the Moroccan and Italian restaurants during our stay, we cancelled these after hearing terrible reviews about supplementary costs and poor service from other guests. Room Service: Arriving late on the first night, we ordered room service. It took over an hour and although it tasted good, was ice cold. We had room service again to get a break from the repetitive dinner service and ordered the same dishes again

Pros: The hotel’s decor is absolutely stunning, creating an inviting and luxurious atmosphere that initially sets high expectations. The design and ambiance are impressive, with attention to detail that adds a lot of charm to the place. Housekeeping was also a bright spot—staff were thorough and attentive, ensuring our room was always well-kept and clean. Additionally, the fixed-rate taxis at 50 DHM right outside the hotel were a convenient feature. Cons: Unfortunately, despite being advertised as a 5-star resort, this hotel is far from deserving of such a rating. Based on our experience, it would be generous to give it a 2-star rating at best. Having worked in retail and hospitality for over 20 years and traveled widely both at home and abroad, I can honestly say this was the worst stay I’ve ever had. Service quality was severely lacking, and the clear bias toward French-speaking guests was troubling. Not for light sleepers as there is no sound proofing and the doors don’t block much sound. I didn’t mind the planes taking off but other guests was more of a disturbance. Customer Service Interactions with staff were consistently disappointing. On multiple occasions, we overheard them discussing us in French and Arabic, which felt uncomfortable and highly unprofessional. During check-out, while we were held to the standard 12 PM deadline, we saw a guest next to us allowed a 1 PM check-out without hesitation. When we tried to call reception for assistance, we found the phone line had been muted, and our calls went unanswered for nearly an hour. If the hotel wishes to address these concerns, I’m open to them reaching out directly. Communal Facilities Basic upkeep seemed neglected. Communal bathrooms frequently had blocked toilets, broken locks, and were missing essentials like hand soap. Although comfortable, the loungers by the pool were often broken, giving the impression that the hotel doesn’t prioritize maintenance. Spa The spa was a letdown. Despite using Google Translate to communicate, our appointment was booked for the wrong day, leading us to cancel out of frustration. Additionally, access to the indoor pool came at an extra cost of £25 per hour, which seemed unreasonable for a supposed 5-star hotel. Dining Experience We didn’t dine in the resort’s Italian or Moroccan restaurants, which were supposedly fully booked most nights, though they appeared empty each evening. Guests we spoke with also had little positive to say about their meals. Additionally, the in-room menu was misleading; it offered only a limited selection of dishes included in our stay, with many items carrying extra charges. The main restaurant was a consistent letdown, with food that was repetitive, largely unlabeled, and served cold despite the presence of heating lamps that went unused. Breakfast was especially disappointing—though a sign advertised shakshuka, it was never available, and the omelette chef was openly rude and disengaged. Basic items like spoons were