Ulasan Chems Hotel

Love location and quiet for sleeping. Swimming pool and garden was lovely. Bit old but we didn't care much of it. Very friendly staff who gave us an assistance for fixing our day tour from other company.

One of the worst hotels iv stayed in. The staff are rude and do not care about hospitality in the slightest. Breakfast is diplorable and comparable to a prison canteen. They dont even provide water at breakfast. The cleaners entered my room whilst i was in it without knocking. They took away the towels so I couldnt even shower in the morning. No apology was given. They also state that check in is 2.30pm when the hotel booking clearly states 2pm. They are scammers Avoid the hotel.

The state of the bathroom and colour of the tap water were foul. No amenities beyond 2 small bars of cheap soap. Pillows were rock hard and breakfast is best avoided should you not fancy a tour of Marrakech’s public toilets!

Trouble stay for 3 day holiday the room is dirty and towel is very old and the colour torn to black door is not secure No kettle, no fridge tv not working the breakfast is same everyday with few things this hotel only worth 2 STAR NOT 4 😔

Very good value and suitable for Business people, Families, tourists. Simple but very good breakfast. Smoking allowed in lobby, by pool, and on balconies of some rooms. Taxis available nearby [150m walk]

the hotel was a bit old but it is in a great location, enjoyed the stayed as we used it just a night break before going to my final destination the pool and facilities might require some more improvment the staff are nice and helpful

was very bad comuniction and i have writen an name mistake they have charged one more booking and even though they have not paid me back or refund a part

We enjoy our staying , I did extend for one more night and I did booked wrong date , they did not help me to stay one more night. Still was nice place

My experience with the hotel reception was terrible, I booked two rooms for my family, paid the rooms myself and they refuse to visit my mother in law in her room who was 92 years old to support her if she needs to pack her stuff or even take her shower, I was not planning to stay in the room but they have said something to do about the law which is absolutely ridiculous and not acceptable. Hotel staff should be aware of their guests rights and not to be negative and ignorant, I saw a lot of bad reviews about the hotel but thought maybe the reviews will give them a chance to amend and improve the quality of the product and services they are sailing unfortunately nothing changed or improved, staff mentalities need improvement specially in this sector.

First night in Morocco and we were very happy with this hotel. We did not know they had a dinner buffet so we walked in the neighborhood and found a nice restaurant. Here are some pics of their buffet

Smooth check in. Good location - walking distance to the medina square and souks (10 mins walking) vide a park beside the hotel and a view of katatouba mosque. No amenities whatsoever save for body shower and a small bar of soap. Water heater works fine. Friendly service. Ismail helped me book a taxi for early morning flght - thanks Ismail.

The location was just ok! 10 minutes walk from Old Medina. Very quiet and clean hotel. The pillow and bed were comfortable too. Friendly and helpful staff. Good Breakfast! Wifi was slow. Overall I’m a happy guest. I will definitely come back.

踩大雷，本以為四星級沒那麼差！結果果然和差評一樣，太可怕的地方了，有史以來住的最差的，30年前的裝修和設定，整個樓裏充滿着陳年臭味，給我的房間是最差的角落房，看評論説，其他國人也遇到這種情況，區別對待，房間面對停車場，早上看，原來是有其他朝向的，給中國人的最差。態度更差，多收城市税費，所有人都是黑臉，沒有水，一瓶15元。趕緊逃離了

衝著四星評分低也不會太差去的，結果很失望。 照例前台又給了走廊盡頭的房間（或許是攜程專享？）。進房間有點驚訝，看起來像村鎮老舊招待所，牆面開裂、窗簾歪斜，僅有的傢俱也很破舊隨意。索性找前台換了一間，但還都是同樣的結果。陽台門彎曲，漏風，百葉的窗玻璃有點散架，縫 隙不小。晚上8度的氣温還是有點冷。雖然有空調，但結果是兩個人都感冒了... 看評價對毛巾的清潔度有心理準備，但還是嚇一跳。有客人拿這毛巾另作它用有點能理解的😓 應該挺好的陽台卻是個坑，請直接看照片吧，放了個靠枕就散架，幸好沒人坐上去... 早餐單調，但能吃飽，全靠有台微波爐，能吃上温的