Pengguna Tetamu
18 November 2024
Pros: 1. very nice support staff. All of the ladies are very sweet. 2. Room is very nice and well designed. 3. Peaceful, tranquil. 4. Lots of delicious tea that’s unlimited 5. Nice rooftop 6. Free breakfast on the roof 7. The Hammam was exceptional and definitely worth it. One of the most interesting and rejuvenating and cleansing experience I’ve ever had. You can even do a couples hammam which makes it less uncomfortable and more fun. Cons: 1. The massage. DO NOT GET ONE whatever you do. The masseuses aren’t actually masseuses; they are housekeepers that give “massages”. Additionally, it’s a total rip off. We paid for a 90 minute massage, and we only got 45 minutes. After 45 minutes, they covered our eyes with a towel and then just sat there in the room for 5 - 10 minutes before ending the massage. Furthermore, they barely kneaded any muscles; more than half the time they were just rubbing our skin really hard flat palmed as if they were trying to give us rugburn. Hurt more than anything. 2. When we told the staff they only “massaged” us for 45 minutes they said no it was 90 minutes. My wife and I were timing it and it wasn’t even close to what we paid for. We asked for some money back and they refused. Additionally they sold us on a hammam+massage package for 110€ which she claimed was better than anything on the menu, but it was in fact just more expensive than anything (and in fact less time). And last, when we checked out, they gave us a final price in Euros (but charged us more in MAD then the going conversion rate), but we could only pay in MAD because the ATMs only provide MAD. They claimed that we had said we wanted to pay in Euros as an excuse, and would not honor the conversion rate. 3. The dinner is not good. Not much seasoning or flavor. Granted we only had the vegetarian options; but definitely way overpriced and a total waste of money.
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