Sofitel Marseille Vieux-Port Reviews

We stayed in Sofitel Marseille for 3 nights in the summer of 2023. The hotel is located right on the periphery of the old port of Marseille where all the shops and restaurants are located. It takes about a 15-minute walk to get from the hotel all the way to the centre of the old port so the hotel is fairly insulated from the hustle and bustle of the old port. The exterior of the hotel looks a bit dated but the interiors feel very fresh, clean and bright. We upgraded our room to a deluxe room facing the old port at the reception and we thought it was worth it. We never tired of waking up to a view of the old port with a clear blue sky. The room itself was quite clean and spacious. There was enough room to open up two luggages and still move around comfortably. There is also a turn down service where the staff will put out the bedroom slippers and play some nice Jazz music when you come back. The bed was nice and comfortable and the pillows were fluffy. The only complaint we had was that the air conditioning would turn off in the middle of the night. The air conditioning control did not seem to work and it seems like the air conditioning is centrally controlled so the in-room controls did nothing. I could not sleep the first night as it was too warm and stuffy so we asked for a ventilateur (fan) the next day. That helped us to sleep better. Obviously, if you are planning to stay during the winter months then the heat at night should not be an issue. The staff at the reception were always pleasant, warm, friendly and polite. We were upsold the room with a view when we checked in so that should say something about how friendly the staff were. It was EUR70 per night for the room with a view and it included overnight parking (EUR27 per night) so it was really only about EUR50 extra per night. The valet and the concierge were all very helpful and nice and they all speak English well enough. If you intend to park here, do note that the roads within the hotel property can be quite narrow and the parking lots are quite narrow as well. It may be worthwhile getting the valet to help you park your car at least for the first day because driving from the car rental agencies at the Marseille train station to the hotel was stressful enough for us. We paid around EUR300 - 350 a night but we thought it was worth it and we thoroughly enjoyed our experience.

It was disappointing to see that the hôtel location is long time walking from city center and not idéal location but the view is pretty and breakfast disappointing with Frozen food as well

It was very wonderful stay in Sofitel. Thank you for your kindness and thoughtfulness.

Excellent hotel

The hotel is located in the old port of Marseille. The windows of the sea view rooms can be opened for taking photos, or you can go directly to the top floor restaurant on the seventh floor to take photos. It is very close to the surrounding attractions and it is very convenient to go out for a walk in the morning and evening. In short, it is a comfortable and convenient hotel.

A standard five-star hotel, nothing bad.

Good service, warm and thoughtful

The service is very good, the balcony view is also very good, and the bed is very comfortable.

It's beautiful to see the old port

Perfect Home Bedroom Breakfast We will be back 👍😉

The original small opinion has been resolved, very considerate!

Средний отель, встретили и даже багаж не донести, пришлось самим нести его. Красивый вид из отеля

Given room key that did not work. The entire first floor of rooms smell like raw sewage and then they try to perfume the corridors to get rid of the smell. Had to hold breath from elevators until got inside room and opened windows and then met with the blast of diesel from the trucks lined up in parking lot below.

An amazing hotel, the only issue was the noise coming from parties outside that went on to about midnight both nights we were there. The windows could be more sound proof. Everything else was amazing, the staff, the food, the location all 10/10.