TWeso
24 Februari 2024
This place is old and needs renovation. While there are plans to remodel the rooms, there are bigger problems. The front desk staff needs to be replaced or trained. My room was old and tired but not dirty. However, the biggest problem I had is that there was something wrong with my thermostat. It worked the first night, but around 8 am, the window unit began blowing extremely hot air. The thermostat was unresponsive. When I got back to my room around lunch time, the room was so hot, I couldn’t stand being there . I informed the front desk employee, which was the same one who checked me in (rude and didn’t care about customer satisfaction at all. I travel often and she was awful.) She told me they’d fix it that afternoon. When I got back to my room at 10 pm, it wasn’t fixed and after waiting 20 minutes for someone to come, he confirmed it was close to 100 degrees in the room. He was able to fix it, but I didn’t get to sleep until midnight. My Bonvoy room credits are also missing so now I have to call back multiple times to deal with that. A cluster from start to finish. The only reason this isn’t a one star review is that the bartender was awesome. I don’t know his name but he was great. The waitress in the breakfast area was also good.
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