Hotel berhampiran Nike Store, Matosinhos

Booked for a week long stay in this hotel, & was disappointed on arrival. Receptionist was rude, the room was completely visible from the street with no privacy curtains, so we could either keep the blackout curtains completely closed or have absolutely no privacy from a very busy intersection. Also, the toilet seat, bathroom door & air conditioning were all broken or faulty. We didn’t make a fuss because we were planning to spend our days out & at the beach, which is 10 min walk away. But we then had a family emergency back home & had to cut our trip short, & rearrange our flights urgently. We asked about getting a partial refund for the days we couldn’t stay, offering to pay a cancellation fee, as we were trying to pay for last minute flights home. The receptionist was INCREDIBLY rude & dismissive. He not only refused to help, but told us to “go away” for a few hours, saying he would call management but refused to do so on the spot, for no reason. We told him we were in a hurry trying to arrange flights home & he simply shrugged, annoyed. He didn’t try to call anyone or suggest he couldn’t at that time, he was simply refusing to & told us to go away for a few hours, when we were trying to make urgent arrangements. I called Urban Hotel offices seven times with no response, emailed about the situation & got no assistance, no refund, no credit, no basic help. An utterly subpar hotel, but the lack of politeness, basic respect & compassion was appalling. Would advise against staying here.

This gem of a hotel shines because of the kindness and the attention to detail by the front office staff. I arrived early, and my baggage was of course lost by Iberia, but the reception staff was very kind, generous, helpful. I got an early check in, they got on the phone with Iberia multiple times to check on the status of the Baggage. The room was comfortable, clean, tidy and really really excellent. Breakfast was really sumptuous, and had a wide variety of options. Highly recommend this place to anyone who visits Porto- especially those who get on the Camino. Or others as well.

As usual perfect . We staying not first time with them, and each time the stay is great

Beautiful well equipped spacious room! I stayed here for 5 days and I couldn't be happier. Staff was warm, welcoming and very helpful. My only con is they go really really heavy on a perfume room spray in the hotel lobby that was just WAY TOO MUCH. I have a very sensitive sense of smell and I had to cover my nose going thru the lobby. But otherwise, the stay was excellent. There's a fitness center, a spa with different services, a nice dining area for breakfast - and the breakfast was excellent! Great choice of hot and cold drinks, fruit, wide variety of breads, cereals, hot food and pastries. I didn't actually use my breakfast option until the final day and I wish I had because it was actually VERY GOOD. The dining area was spacious and the staff attentive. In my room - my bed was HUGE, king sized, very comfortable. The balcony was lovely with seating. There was plenty of closet and desk space. A large screen flat with a lot of cable television channels from all over the world. The bathroom was spacious, clean, equipped and the shower was a huge walk in with hot water and great water pressure. I enjoyed my staff - I was even granted a late check out and they stored my luggage as I took one last lap of the city before leaving for the airport - which is NEARBY! I also took the public 500 bus into centre Porto a few days, so fast and convenient - the bus cost 2.50 EURO. Recommend the stay 100%!

Os quartos são bons e muito limpos, a cama de casal é grande e confortável e a estadia numa forma geral foi positiva, embora tenham coisas a melhorar! Deviam de disponibilizar mais almofadas e mais 1 edredão de reserva nos armários! O caixote do lixo do WC não tinha saco, e tb fez falta um cesto para o lixo no quarto! Podiam também disponibilizar um copo para as escovas de dentes e shampo e gel de banho, pois só tinham sabonete para as mãos! O hotel é moderno e descontraido, prova disso foi o momento da saida em que a pessoa que estava a limpar a cozinha nos veio fazer o check out, super simpática, mas com luvas de limpeza molhadas .

We got very cozy house with own bathroom and it was really good. You get everything you need there. Good equiped kithcen area, indoor dinner place and outdoor terrace, bathroom is also good for this type of accomodation. Pool was already open in May, but it was a little bit cold for it, but it looks nice. Cozy territory makes you feel in a forest. We stayed there for night on our Camino Way, but I wish I could stay there for longer.