I made a reservation at this hotel because it was cheap and as a Wyndham Rewards member I could use a few points and save some money. I was not expecting a luxury hotel but simply a clean, quiet and comfortable place to crash for the night before an early morning departure. I still ended up disappointed. The first disappointment was at check in when I compared my receipt to my email confirmation. This hotel charges $1.50 ($1.61 with tax) for the privilege of having a safe in the room. They would not remove that charge even though I had no need for or intention of using it. I checked my confirmation from Wyndham and it states: ”Room Description Free WiFi, free continental breakfast, mini-refrigerator, microwave, air conditioning, coffee/tea maker, hair dryer, bathroom amenities, alarm clock, desk, iron, ironing board, in-room safe”. No where on the confirmation email does it indicate there would be a charge for the in-room safe. I guess I should be happy the hotel did not charge a fee for the coffee/tea maker, alarm clock, iron and ironing board - none of which I used either. The second disappointment was when I went to shower before bed. I looked up and stuff was hanging from the ceiling in the shower. Yuck. I didn't realize it was an ongoing problem until some of the stuff fell on me as I was showering. I looked up and the shower head was spraying water at the ceiling as I used it. I quickly finished and got out of there feeling less than clean. I was also disappointed with the poorly fitted drapes that didn't cover the window very well and let in a lot of light from the parking lot and the poorly fitted door which did nothing to block the noise from the hallway. Needless to say, I won't be staying at this property again and most likely will be avoiding the Wyndham properties in general as I can't trust the room cost on their site and what I will actually be charged. How will I know that the next Wyndham chain won't charge me junk fees as this one did. P.S. - If for some reason you have to stay here make sure you get a second floor room. The noise from above resonates through the floor and you'll hear every footstep from above.
101 Ulasan