Pengguna Tetamu
8 April 2024
In the midst of recounting my harrowing experience at Jalsa Beach Resort, a new chapter of disappointment unfolded that I cannot overlook. Despite the allure of an all-inclusive package, the resort managed to shatter any remaining semblance of guest satisfaction with their callous treatment. In a distressing moment of urgency, my son found himself in need of water to combat dehydration around noon. However, the timing proved to be a cruel obstacle, as the pool bar had closed at 12, and the main restaurant remained shuttered until 12:30. My pleas for assistance fell on deaf ears, as I was callously denied access to place an order until the designated time. This heartless enforcement of policy left us stranded, highlighting a blatant disregard for basic human needs. Fueled by frustration, I sought out the manager, in hopes of addressing this egregious lack of empathy and common sense. To my dismay, his response was nothing short of a cold dismissal, his words dripping with arrogance as he callously defended the unacceptable delay. When I attempted to file a written complaint, Mr. Manager's demeanor turned hostile, arrogantly brushing off my concerns with the audacious claim that any complaint would inevitably land on his desk, implying that he held absolute power over the resolution process. This encounter with Mr. Manager served as a stark revelation of the rot that had permeated the core of Jalsa Beach Resort's management. His dismissive attitude and disdain for guest welfare laid bare the stark reality that under his leadership, customer service was a mere facade, a hollow promise destined to disappoint. The shadow cast by Mr. Manager demeanor loomed large over the entire resort, tarnishing any hope of salvaging a positive experience. With such a leader at the helm, it became painfully clear that the seeds of dissatisfaction had been sown deep within the establishment, poisoning every interaction and eroding any semblance of hospitality. In conclusion, my stay at Jalsa Beach Resort was marred not only by the inadequacies of the facilities and staff but by the toxic culture perpetuated by Mr. Manager himself. This encounter stands as a testament to the depths of mismanagement and disregard for guest well-being that plague the resort. It is with a heavy heart and a sense of disillusionment that I declare Jalsa Beach Resort, under the reign of Mr. Manager, as a cautionary tale of customer service gone awry, a cautionary tale that I urge all to heed and avoid at all costs.
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