Hotel berhampiran Old Mazatlan, Mazatlan

I loved the view loved the service it was amazing their team is just awesome!! The girls Susan and Ana from reception saved me from certain starvation with that amazing breakfast they offer at the hotel’s restaurant I’m definitely making it my next year stop! That’s a fact

I've read some Karen reviews about this place, but after being here a week, I can honestly say I am so sad to go home tomorrow. I am a General Hotel Manager myself, & this place is fantastic. The beds are heaven, the pillows awesome, the restaurant was superb for ALL meals, grounds are immaculate, linen are dazzling white, staff was on point & ALWAYS friendly--American culture is to complain about everything but we loved every minute here. Lots of shopping in walking distance, this place is a slice of heaven. So glad the mother-in-law chose this hotel for the family, we love it!

We booked this hotel at the last minute because our AirBnB was a bust. Went here with a group of 6 women and booked the two bedroom suite on the 7th floor. This place was amazing! All of the staff were super nice and extremely accommodating from the restaurant staff to housekeeping, to the men who helped out on the beach in front of the resort. We enjoyed drinks at the Oyster Bar. Wouldn’t suggest doing this unless you wanna pay USA prices for shots. We left with an unexpected $100 tab! If you stick with mixed/frozen drinks it’s not as expensive. Would recommend a Miami Vice over expensive shots. Location is great within walking distance of a lot of places. Catching a ride is super easy because the taxis wait outside of the resort. This resort is right on the beach and has a nice seating area. Only gripe and why I took off one star is the vendors. It would be nice if the people working for the resort assisted with shoeing the beach vendors away. The amount of times I had to say “no” was ridiculous. They almost make it hard to really enjoy the beach. I had to pretend I was asleep so they would leave me alone. Definitely recommend this place for the staff and great room. The views were amazing, we were able to sleep to the sound of the waves and watch the most beautiful sunsets. Amazing staff. Great location. Clean room nice bathrooms.

Lidia Martínez the best customer service during my visit. Lidia was able to convince to stay at my current hotel for more night until she was able to accommodate me at the Marriot. My stay was worth it because of the hotel amenities and people like Lidia Martinez. I will be happy to return to Marriot Mazatlan.

Fui en temporada algo baja octubre y todo de maravilla, en recepción y al entregarme la habitación súper rápido, todo muy limpio y muy atentos, las habitaciones no son las más grandes pero están bien🤝🏼

First, let me say the staff here are what makes this hotel ! Truly wonderful service from the bartenders Felipe and Luis Hector, waiters like Williams, Jose Gerardo, Caesar Gonzalez and others. they all made our stay here a great one! They always went above and beyond! The food/buffet was good, we always found something we enjoyed, although as other posters noted weiners/hotdogs are a mainstay at breakfast, lunch and dinner! Our ocean view room was nice, beds were good, air conditioning worked, nice balcony ( no balconies at all on street view rooms) There was a very strong sewer odor in the room throughout our stay, I think from the bathroom drain, and the shower was HOT all the time, impossible to get any cool water, even at the sink. Even the water in the toilet was hot! That was strange! WiFi works well in rooms and even on the beach. They tell you at the front desk that you can only have the wifi on two devices per room, but we had it on 5, no issues during the whole two weeks. The hotel itself however needs improvement in many areas ! If you are looking for a quiet vacation spot this is not the place for you . The “BANDA” roaming the beach in groups of 6-9 with trumpets , tubas and drums from noon till about 6:30 p.m. (or later) destroys the atmosphere totally as they all use amplifiers to compete with each other in making the loudest racket possible. All the ocean view rooms are above the pool area and the noise making from there carries on until midnite or 2 a.m. most evenings. The beach chairs are all in very poor condition, many broken ones they still keep putting out every day, and quite uncomfortable. Covered in bird poop (never cleaned) and if you leave your chair for a few minutes there will likely be fresh poop on your towel when you get back. The hotel does nothing about the bird problem, there are hundreds, and poop is on everything. The beach itself is nice but not very clean, garbage and cigarette butts all over in the sand and not cleaned by hotel staff other than a bit of raking around 9 a.m. ish. The hotel is not “senior friendly “ with a lot of steps/stairs to navigate , even in the buffet and around the pool, need to be extremely careful not to trip and fall! The hotel is mainly used by Mexican families, lots of kids, very very few English speaking people at all. Staff here speak very little English, even the concierge at the Information desk - no English at all, not one word! Only a couple of the staff at the front desk speak a few words of English, they try to be helpful, but it can be difficult. We made the best of everything and enjoyed our stay, but not likely to chose this hotel in future. Star palace hotel, pacific palace, Luna palace are all sort of connected and they say you can use facilities in others too, but pacific palace is rooms only, star palace exact same buffet, we didn’t go into Luna palace so not sure there. Nightly shows are kinda non-existent. Never found one, no info.

The resorts offer a variety of experiences and opportunities for all. From golf, deep sea fishing, or just relaxing at the 6 swimming pools, this resort provides it all. The staff are always friendly, courteous and eager to help to ensure your stay is perfect. People who exceeded our expectations this trip were; Juan, Avi, ConciergeVIP, Armando Concierge, Antonio server Teraza, Jorge server La Marina, Francisco server La Concha, Diego captain at pools Marina, and two of his servers Blas and Eduardo, and Daniel Front Desk Marina. We have been coming to the resorts for over 20 years and are confident your stay will be fabulous.