Hotel terbaik di Mazatlan

At our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel), We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back

Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.

Genaro from the pool bar gave us excellent service through our stay. Will recommend and definitely visit again.great time and lots of fun time. Food and drinks were good. Family had an awesome time and will come back again. Thank you for the great service.

Ok, if your priorities in a vacation are pristine new accomodation with gadgets and new feel residency, this is definitely not the place for you. There are other issues that will talk about in a minute.. What really shines for Royal Villa are: it's safety, location, staff, amenities and cleanliness with comfort.. I stayed a week ish ... In April 2024, booking a junior suite...ok, technically it had a sea view if you searched hard - but benefits for that were we were never close to the big beach banda, nor the busy main road, so noise wasn't a problem. The room had all the mod cons and Aircon, TV and kitchenette worked very well. Bathroom big and shower was spacious. WiFi was strong and consistent in the studio room but dropped out on balcony.. LOCATION : Literally a few steps onto beach in El Dorado or Golden Zone, spacious pool although at busy times I struggled to get a sunbed. The building is established and relatively open, so when the wind blows it moves around lamp shades etc but thick walls and mighty pillars will see this building safe for years to come albeit it might not exactly be to your decor liking. STAFF: All engaging and hospitable...this is where RV excels, and brings out it's charm. Big shout out to Marcos, a loyal employee. And , Artherudo. Not to mention amigo with the big fishing book!? Hahaha! Brilliant! The two guys making cocktails and running bar were lovely as were all the waiters, also one note on my booking: Comms with the place were excellent before I even got there, they catered for my needs . AMENITIES: Include an on site spa, small shop to buy necessities, restaurant, full bar and breakfast buffet, snack bar. Outside pool and bubble jacuzzi all with waiter service.... you're not going to get knock down prices but decent quality - try the frappacino, they're amazing! But you're knocked back just as quickly by the cheap plastic cups cocktail are served in around the pool.. CLEANING: Maid cleaned and replenished bathroom facilities every day, although not the complimentary water(?). Beds so comfy slept well.. You can opt in or out of the cleaning as desired. NOT HOTEL FAULT : External noise especially party music all times of the night with extension of Mexican hospitality. CAN IMPROVE: Signs in bathroom reminding waste paper in basket, not down basin. (not every customer come from a country where this practice is normal). Make a kettle available. More charging points around bed area. More consistent WiFi. Better quality receptacles and cutlery around the pool area. CONCLUSION: This firmly places in 4* for me, as the staff elevate this up, notwithstanding the establishment knows how to organise an event! I saw dancing classes, cookery classes, BBQ nights, live music, not including that fabulous eclipse special event breakfast and eating on the beach. These guys and gals can hold, organise and execute special occasions....not quite a 5* quality, but what is important to me, they got very much got ri

Definitivamente, volveremos

Excelente ubicación del hotel, tiene estacionamiento

La verdad la limpieza deja mucho qué desear, la realizaban muy tarde y no es muy buena, nunca había agua para beber en la habitación y los productos que te proporcionan para limpieza tampoco son muy buenos, Sin embargo, la ubicación del hotel es buenísima, la vista es maravillosa y la atención del personal es buena, los trabajadores son muy amables y atentos.

El hotel es sencillo y de ambiente familiar. Se encuentra en una zona céntrica dónde uno puede desplaz**** con facilidad a distintos puntos turísticos y de entretenimiento. Me es grato mencionar que las personas que laboran en el hotel son de trato cálido, amable y se siente uno en un ambiente hospitalario; creo que es la mejor característica del lugar. Lo único que veo negativo es la mención en reglamento del hotel donde prohíben introducir alimentos y bebidas en las aéreas de esparcimiento; lo que resulta decepcionante. Fuera de ello es una buena opción para pasar tiempo en familia y conocer esta maravillosa Ciudad.

We have stayed plenty of times at Zona Dorada/Marina/Cerritos hotel areas, we love Mazatlán so, it never mattered where we end up staying at..... or so we thought! A stay at Gamma Centro Histórico, gives you a ton of different great sensations, from the friendly attentive staff to the quietness of our spacious room. We stayed at one of the Suites, it truly felt like home away from home. Gamma staff would greet us at every step of our stay with a big smile, always predisposed to make our stay as comfortable as it gets. being a smaller hotel it gives that unique vibe you only get at fancier, expensier resorts. We consider ourselves foodies, Centro Histórico beats any other choice for a variety of food choices, we experienced the best coffee and pastries at Gamma, visited our favorite food spots downtown, cool bars, and art galleries. To be that close to Olas Altas for our morning walk, it is so calm, so invigorating, we could not get enough. We will never have to guess where to stay next on our yearly visit to Mazatlán, we have found the Best Kept Secret in Mazatlán