Pengguna Tetamu
31 Januari 2023
Generally, I am by not the kind of person who would complain when travelling, however the traumatic experience at Hazyview sun remains unforgettable. Worse, the hotel management urged me not to write a review nor report the incident because they would want to “make things right”. Little did I know that this was their strategy to get rid of me. To give a bit of context to this, I was booked at Hazyview Sun from 30 May to 3 June 2022, a long-anticipated trip as it was my first time being in the province. All that changed when I was checking in to the hotel, as they were about 8 of us checking in and being attended by 1 person. I even remember asking the lady that was checking us in as to why she's working alone, her response was “Please ask my manager”. The simple process of checking in took us almost 30mins, as a result the lady that was checking us in made mistakes as she was under pressure. These mistakes include checking us in without using the Tsogo sun membership numbers which resulted in us loosing those points. The following, I requested an iron which took forever to get to my room. Understandably so that sometimes people request irons and never put it outside when the are finished. To my surprise as I was filling the iron with water, I noticed a huge/“wild” cockroach inside the iron. Something that I have never seen nor witnessed it in my life - seeing an cockroach swinging! I have attached a picture and video of this incident. You imagine the kind trauma I went through when the cockroach jumped at me! I thought that this was the last incident until I experienced showering with cold water the very next morning. Yes I understand that load shedding is a national crisis, but one would assume that such an establishment would have a backup generator. These incident were brought to the hotel management’s attention as a way cautioning them to do better. However, pretend as if they cared and they’ll attend to these issues. They even promised to “make it up” to me as a valued member and pleaded that I don’t write a review. This took place a month ago and nothing has been done or said to me. It is for this reason, I thought it is best to this review. Thanks
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