Hotel Four Points di Medellin

Staff 5* falta de cubiertos en la habitación

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

I didn't use the facilities. The food was good and reasonable. Tight security.

Very good service with ideal location, the breakfast was good and the staff went out of the way to help

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

Terrible stay in this hotel. I was almost died because of the broken hair dryer and was discriminated by the front desk. And, in the end, I have not gotten any apologize.

Located in Medellín (El Poblado), Sites Hotel is within a 15-minute walk of Medellín Clinic - El Poblado and Poblado Park. This aparthotel is 0.6 mi (1 km) from Lleras Park and 0.7 mi (1.2 km) from Oviedo Shopping Center.Be sure to enjoy recreational amenities including a spa tub and a 24-hour fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a banquet hall.Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service (during limited hours). Continental breakfasts are available daily for a fee.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Medellín? This aparthotel has 366 square feet (34 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.Make yourself at home in one of the 60 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Rooms have private balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and desks.

Sorry for the long post but this could save you a ton of money and countless hours of time. First off, this is not a 4-star hotel. At best, it is a 2-star. I had booked an extended stay at this hotel for 16 days and paid extra for the Junior Suite. My flight arrived late but I headed to my hotel to check-in and get some much needed rest. Upon arrival, a man by the name of Luis checked me in. During the check-in process, I mentioned I had booked the Junior Suite on their website and was looking forward to relaxing in the spacious room. To my surprise, when I got to my room, it was incredibly small for a suite. I asked Luis about this, and he said this was a Comfort Room. I had repeated that I paid extra for the Junior Suite, and he assured me the Comfort Room and Junior Suite were the same thing. When I asked about the suite on the website, he said that was the Executive Suite. Confused and tired, I figured I would sort this out in the morning after getting some rest. Well, that's where I was wrong. These rooms carry noise from all your surroundings. I'm not exaggerating when I say I could hear noise from every single car driving by, people walking in the streets, people walking in the halls, and my neighbors on both sides of the room. After tossing and turning for hours, at 5AM I decided to check the hotel's website to ensure I was given the suite I had paid extra for. Not surprisingly, there is no Executive Suite. I had paid for a Junior Suite and was put in a Comfort room. I decided to confront the receptionist as I couldn't sleep. I asked Luis why he lied to me, and he continued to say ”I don't know”. After some time, he had admitted my room had been given to another guest and I could get my suite the next day. Luis gave me the contact information to the managers for me to contact. At this point, I had had enough. I decided to check out and find another hotel. In the morning someone else had checked me out and assured me I would be receiving a refund in a matter of days (I had prepaid for all my nights). After a few days and not seeing a refund, I contacted the managers Luis had referred me to. Funny enough, Luis also gave me the wrong mobile number to the manager. After some digging, I was able to reach one of the managers, Dina Gomez. She then referred me to a different manager, Yuliana Botero. I worked with Yuliana for a few days who said I could come back to the hotel to process the refund. This unfortunately was not correct, so she then referred me to a different manager, Isaac Andres Rivero. I'm convinced the staff at this hotel have no idea what they're doing and give you false information just so they don't have to deal with customers. After some discussion with the Isaac Andres Rivero, he told me I had to pay the one night I stayed at the Comfort room before they could process my refund. I was hesitant and refused to give this hotel more money, but he was adamant in saying he could not process my refund until I paid for the Comfort ro

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....