Hotel berhampiran Monumento a la Raza, Medellin

They claim to speak English but not a word or it. I arrived at the hotel at 9:00pm after a All day flight, they gave me a room with NO WINDOWS and a broken air conditioning ( but they don't speak English and I don't speak spanish to explain to them ) People screaming in the hallways non stop until 4:30 am. No respect at ALL for others. Located in a verry verry loud street with a lot or creaps roaming around ( so don't expect to feel safe if you're a sole traveler or travel with kids! Beds feels like you're sleeping on the floor with a blanket under you. Rooms are super clean, and the front desk is guarded but that's the only positive point I found. I don't know how im gonna be able to stay here for the entire 8 nights stay I booked, if I don't get a refund. If you are here to party and plan to get drunk and don't care about bothering poeple when you get to you room at 4am .. .then this is the spot for you!

Me sorprendió, venía de otro Ibis en otro país, siendo de la misma categoría, Ibis Medellín es mucho más en todo, en Habitación, Limpieza, infraestructura, servicio, restaurante con desayuno variado y generoso, personal en general con buena actitud, super bien ubicado, zona fenomenal hay de todo, farmacias, restaurantes, Coffe Shop, entre otros, seguro, punto estratégico para moverse a cualquier punto de Medellín. Lo recomiendo...!

The BINN Hotel was amazing, each member of the staff was attentive, informative and so kind! It was my first time in Medellín. Everyone from the hostess and restaurant staff ( special shoutout to Farid, you were so beautiful and attentive to my mom !!) security running out to offer an umbrella in the rain, front desk giving great local recommendations . We are already planning a return trip !!! 5⭐️⭐️⭐️⭐️⭐️

Terrible stay in this hotel. I was almost died because of the broken hair dryer and was discriminated by the front desk. And, in the end, I have not gotten any apologize.

As someone who has traveled to 35+ countries and has held high status with Marriott for years, this is the worst Marriott I’ve ever stayed at in terms of service. During check-in, I had to swipe my card three times because I was told the payment wasn't going through. However, I checked my bank account, and all payments had gone through. Instead of swiping a fourth time, I had to walk to an ATM to pay for the hotel in cash. I called my bank and put them on speakerphone to talk to the hotel manager, confirming that the payments had charged me multiple times. The manager assured me the charges would fall off as they were pending, but as of today, the payments have posted and no money has been refunded. I will now have to dispute this directly with my bank. Despite being an elite member with Marriott, I was not placed on one of the elite floors, which was disappointing. Additionally, I had informed the hotel prior to check-in that I was coming into town to celebrate my partner’s birthday and requested something special be arranged. Despite reminding the staff daily, after our 4-day stay, nothing was arranged. We were also locked out of our room as the key card wouldn't work, and when we called downstairs for help, we were told, “We can’t help you right now, we are busy.” While the property itself is clean and safe, the service was not worth it. The only good service came from the executive lounge team. I am VERY loyal to the Marriott brand for all my personal and work travel, but if you’re ever traveling to Medellin, this is one time I would advise not staying with Marriott. Update: the hotel just text me and let me know I need to pay for two waters I drank at breakfast one morning. No apologies for horrible service, no update on my money being refunded, just that I need to pay for two waters that should have been included in the free breakfast elite members receive. WOW!! STAY FAR AWAY FROM THIS HORRIBLE HOTEL

Mi opiniòn es que me sentì muy bien pues regresando siempre con mis hijos al hotel en mi estadìa de 1 mes en colombia. Obviamente falta mucha màs atencion al cliente explicando sus servicios. Y màs atenciòn con la ayuda de las maletas.. La unica persona que se preocupa y te hace sentir en casa es Weber.. Personas como èl te hacen sentir que el cliente cuenta demasiado. Tuve ciertos inconveniente donde nunca fuì contactada. Gracias igualmente a todos por el servicio pero pueden ser mejores.

Almost perfect stay in Medellin at this beautiful business hotel. Upgraded to King suite on the 10th floor due to my Titanium Elite status. The room was huge, with two full bathrooms, a living room area with a work space, a separate sleeping area, and a terrace. Lots of seating, well lit room, and I especially liked the electronically controlled blackout blinds and privacy shades, which were separate. Bed was comfortable. Water pressure was a bit sad, and it took a while for hot water to arrive (presumably because I was on the 10th floor) but give it 90 seconds and it works great. Hotel breakfast buffet was included; hot and cold continental options with an egg/omelette chef station. Very satisfactory. They had a gym but it was a little sad (see photo) - nice looking pool that I didn’t get in. Only negative point the entire stay - at check in - they told me I would get free water due to my status. So when I get to my room, I see bottles of water on the desk. Of course, I think those are free. At check out, the agent charges me for them. I ask him: “I thought I received free water, they told me I would?” He replies that the water I used was from the minibar, and I needed to call them to deliver water to me. Very odd. But- will still give them five stars due to the upgrade and an otherwise pleasant stay.

Son súper amables , el hotel una pasada! Tiene acceso al centro comercial y tiene vistas a Medellin La habitación súper espaciosa y de lujo!!! Esta ubicado en una de las mejores zonas de Medellín!

Excellent hotel. Rooms are a good size and very comfortable. Mini bar/fridge, safe, ironing board, lots of mirrors, large bathroom, 55” tv, very comfortable bed, and good wifi(download speed 16 Mbps). Included buffet breakfast from 6-10:30 is very good. Very close to Metro and Santa Fe mall but a good distance restaurants/bars area (Uber is very cheap however).

Suites were nicely decorated, spacious and comfortable. Great views. Could not find anything to fault it (other than there was no kettle to boil water for tea, but this was minor). This hotel is in a valley so you can hear some noise at night - We were on a very high floor but were kept awake by drilling at 3am for a couple of nights. But I think these apparant building or road works were just temporary. Pool was quite nice to swim in and not too crowded when I visited in the morning. Maybe busier late afternoon. Decent size for swimming Restaurant was good. Reasonable choice for breakfast and we ate evening meal there twice. Staff helpful although we did need google translate as the English was limited but they did try very hard and Columbia is not really a country where English is widely spoken so that is not a criticism. This hotel was quite expensive (the most expensive one we stayed in, in Columbia) but I feel it was worth just paying that little extra on this occasion to treat ourselves.