Hotel Selina di Medellin

Staff 5* falta de cubiertos en la habitación

They claim to speak English but not a word or it. I arrived at the hotel at 9:00pm after a All day flight, they gave me a room with NO WINDOWS and a broken air conditioning ( but they don't speak English and I don't speak spanish to explain to them ) People screaming in the hallways non stop until 4:30 am. No respect at ALL for others. Located in a verry verry loud street with a lot or creaps roaming around ( so don't expect to feel safe if you're a sole traveler or travel with kids! Beds feels like you're sleeping on the floor with a blanket under you. Rooms are super clean, and the front desk is guarded but that's the only positive point I found. I don't know how im gonna be able to stay here for the entire 8 nights stay I booked, if I don't get a refund. If you are here to party and plan to get drunk and don't care about bothering poeple when you get to you room at 4am .. .then this is the spot for you!

I didn't use the facilities. The food was good and reasonable. Tight security.

There is no safe in the room (as mentioned on the room description on *******) only at the reception and full on the day of my arrival, so first 24 hours no safe ! Very noisy place, like read noisy even on the 8th floor, specially on weekends. Wifi working very intermittently and with very poor bandwidth. A shower with a slow drain and bad slope so the water in there never dries up. Noisy Air Condition unit to keep your noise pollution even when things quiet down on the street. Don’t expect a coffee station (even in what they call the suite) About the suite, manage your expectation it is nothin more then a little larger then average room with a king size bed. One lady at the reception (Laura) is extremely rude and condescendant with very unpleasant attitude. Don’t expect much english speaking staff (but this did not bother me I worked on my little Spanish) This place has potential to be something nice but for now the energy is overall very negative, it feels more like a public service formalities center than a hospitality business, forms and papers and signatures and restrictions. For the area, there are a lot of bars in the Area if you’re in for the night life (I was not) but don’t expect good for in the area if you like eating well. In brief, use this place as a last option, I found out at my expense that there are many better options for that price and I honestly don’t understand how the rating of this place is not much lower.

One of the nicer hotels in Medellin and near everything in the Poblado / Provenza area. Good pool and jacuzzi, but rooms and gym are very dated.

Terrible stay in this hotel. I was almost died because of the broken hair dryer and was discriminated by the front desk. And, in the end, I have not gotten any apologize.

酒店服務非常棒，提前到了也可以辦理入住，服務員人員很好主動幫忙提箱子，唯一不足的一點是負責點早餐的人員衹會講西語，不講英文，有點不太方便

Sorry for the long post but this could save you a ton of money and countless hours of time. First off, this is not a 4-star hotel. At best, it is a 2-star. I had booked an extended stay at this hotel for 16 days and paid extra for the Junior Suite. My flight arrived late but I headed to my hotel to check-in and get some much needed rest. Upon arrival, a man by the name of Luis checked me in. During the check-in process, I mentioned I had booked the Junior Suite on their website and was looking forward to relaxing in the spacious room. To my surprise, when I got to my room, it was incredibly small for a suite. I asked Luis about this, and he said this was a Comfort Room. I had repeated that I paid extra for the Junior Suite, and he assured me the Comfort Room and Junior Suite were the same thing. When I asked about the suite on the website, he said that was the Executive Suite. Confused and tired, I figured I would sort this out in the morning after getting some rest. Well, that's where I was wrong. These rooms carry noise from all your surroundings. I'm not exaggerating when I say I could hear noise from every single car driving by, people walking in the streets, people walking in the halls, and my neighbors on both sides of the room. After tossing and turning for hours, at 5AM I decided to check the hotel's website to ensure I was given the suite I had paid extra for. Not surprisingly, there is no Executive Suite. I had paid for a Junior Suite and was put in a Comfort room. I decided to confront the receptionist as I couldn't sleep. I asked Luis why he lied to me, and he continued to say ”I don't know”. After some time, he had admitted my room had been given to another guest and I could get my suite the next day. Luis gave me the contact information to the managers for me to contact. At this point, I had had enough. I decided to check out and find another hotel. In the morning someone else had checked me out and assured me I would be receiving a refund in a matter of days (I had prepaid for all my nights). After a few days and not seeing a refund, I contacted the managers Luis had referred me to. Funny enough, Luis also gave me the wrong mobile number to the manager. After some digging, I was able to reach one of the managers, Dina Gomez. She then referred me to a different manager, Yuliana Botero. I worked with Yuliana for a few days who said I could come back to the hotel to process the refund. This unfortunately was not correct, so she then referred me to a different manager, Isaac Andres Rivero. I'm convinced the staff at this hotel have no idea what they're doing and give you false information just so they don't have to deal with customers. After some discussion with the Isaac Andres Rivero, he told me I had to pay the one night I stayed at the Comfort room before they could process my refund. I was hesitant and refused to give this hotel more money, but he was adamant in saying he could not process my refund until I paid for the Comfort ro

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....