Hotel Medellin dengan Spa

Staff 5* falta de cubiertos en la habitación

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

Terrible stay in this hotel. I was almost died because of the broken hair dryer and was discriminated by the front desk. And, in the end, I have not gotten any apologize.

Almost perfect stay in Medellin at this beautiful business hotel. Upgraded to King suite on the 10th floor due to my Titanium Elite status. The room was huge, with two full bathrooms, a living room area with a work space, a separate sleeping area, and a terrace. Lots of seating, well lit room, and I especially liked the electronically controlled blackout blinds and privacy shades, which were separate. Bed was comfortable. Water pressure was a bit sad, and it took a while for hot water to arrive (presumably because I was on the 10th floor) but give it 90 seconds and it works great. Hotel breakfast buffet was included; hot and cold continental options with an egg/omelette chef station. Very satisfactory. They had a gym but it was a little sad (see photo) - nice looking pool that I didn’t get in. Only negative point the entire stay - at check in - they told me I would get free water due to my status. So when I get to my room, I see bottles of water on the desk. Of course, I think those are free. At check out, the agent charges me for them. I ask him: “I thought I received free water, they told me I would?” He replies that the water I used was from the minibar, and I needed to call them to deliver water to me. Very odd. But- will still give them five stars due to the upgrade and an otherwise pleasant stay.

Suites were nicely decorated, spacious and comfortable. Great views. Could not find anything to fault it (other than there was no kettle to boil water for tea, but this was minor). This hotel is in a valley so you can hear some noise at night - We were on a very high floor but were kept awake by drilling at 3am for a couple of nights. But I think these apparant building or road works were just temporary. Pool was quite nice to swim in and not too crowded when I visited in the morning. Maybe busier late afternoon. Decent size for swimming Restaurant was good. Reasonable choice for breakfast and we ate evening meal there twice. Staff helpful although we did need google translate as the English was limited but they did try very hard and Columbia is not really a country where English is widely spoken so that is not a criticism. This hotel was quite expensive (the most expensive one we stayed in, in Columbia) but I feel it was worth just paying that little extra on this occasion to treat ourselves.

Excellent hotel. No doubt a wonderful setup from check in to check out. Beautiful bars and restaurants. Top notch rooms and view. Shower was a little weak but not too bad. Very clean hotel. Good housekeeping. Can't complain really. Very friendly staff.

This was our first in Medellin. The hotel was recommended by a friend. At our arrival, all service desk received with a very warmed welcome. We stayed in a mini suite. When arrive at the room, we have separate space with a sofa bed and hammock. Simply perfect with an excellent view. The hotel offers a suberb breakfast. The location is awesome. Very close to Provenza street and Plaza Lleras. Santa Fe Mall is one mile walk. Johnny in front desk was the best with all its recommendations. We definitely stayed in this hotel in our next visit to Medellin

I was incredibly disappointed with this hotel. The best thing going for it is the location. LOVED the location and it's really the only hotel in the area (Laureles). Sadly, I was disappointed with the facilities and the staff. To start, as soon as we walked in, the front desk lady was standoffish and it seemed like we were bothering her checking in. Then, when we got to our room, the air conditioning wasn't working- I asked for her to send someone up and they didn't. Again, I was clearly bothering her. Thus, the rest of our stay was so stifling (we were on the 8th floor and can't open windows) that we had to leave the door open at times just to get some airflow. The room was clean enough. Twice we weren't given any towels, which we had to ask for- which again, seemed like we were bothering the staff. The bed was huge, as was the shower. But the shower was in a room that sort of just flooded everywhere, including in front of the toilet. There was a safe and a mini-fridge. Breakfast was included, but was really awful. The food just wasn't fresh. We ended up going out for breakfast half our time there, which was disappointing. While we didn't use the pool (it says it's an extra charge), we stopped by to look one night and it's definitely not worth paying extra for. Overall, we absolutely loved the area- restaurants everywhere, safe, quieter and a great vibe, but I was incredibly disappointed in the hotel, especially the staff at the front desk. So unwelcoming.

Выбирали отель по району (Лаурелес) и цене. Выбором остались довольны: за €60 в сутки получили комнату среднего размера с чистым санузлом, удобной большой кроватью, кондиционером, включенным завтраком (сок, кофе, яйца, бобы, рис с сосисками, местная кукурузная лепешка с маслом). Странно (для отеля в Колумбии), что не было фруктов, но зато завтрак был сытным, хватило на полдня. В номере есть бар с разными напитками и закусками, причем по очень вменяемым ценам. Очень клиенториентированный и приятный в общении персонал! Хороший wifi, хватало для видео звонков по работе! Район очень уютный, безопасный, рядом есть небольшой супермаркет (работает до до 9 вечера), много кафе и ресторанов, круглосуточный McDonalds в 7 минутах ходьбы. Из небольших недостатков: кондиционером было пользоваться не очень удобно ночью, потому что он дул прямо на кровать. Приходилось охлаждать комнату вечером, а на ночь отключать.

It’s a great area to stay, the bedrooms are decent and the staff will help you with anything you request them.