Hotel berhampiran World Fashion Center, Medellin

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

Padrão Ibis de qualidade. O atendimento ficou um pouco aquém, já que é bastante movimentado, o que dificulta a vida dos atendentes. A cama também era ruim. Ponto positivo para a localização, ótima, no bairro mais bacana da cidade. Próximo do centro, mas também próximo das atrações do El Poblado, distrito com restaurantes, bares etc. Região muito segura.

I didn't use the facilities. The food was good and reasonable. Tight security.

Fui de trabajo y este hotel brinda un espacio de coworking en su terraza para trabajar con tranquilidad, la vista de la ciudad desde allí es fantástica, imperdible... El desayuno te lo llevan hasta la habitación o en mi caso a la terraza sin ningún costo extra, gracias por la facilidad que me brindaron.

Beautiful view of Medellin. Location is safe and walking distance to Provenza. Facility is modern and very clean. Staff is friendly to tourists and very accommodating.

What a great experience. We booked a single room up high floors and the experience was amazing. First thing to mention is the check-in experience. Staff made a huge effort to speak Portuguese when I speak Spanish and English perfectly, just to make me feel at home. They gave me a really nice room, with huge windows and a spacious bathroom, as big as the bedroom itself. Breakfast is a bit disappointing but it's something I don't mind. Also we had a half-price beer at the rooftop where you can see everything. I had a great time there, indeed. The hotel is also situated in the best part of the city. Many restaurants, bars, pubs... many options for leisure around.

The Hotel was a positive experience for me and my family. I lived the suite offered for 3 people. Separated areas and 2 bathrooms to accommodate better, if you come with more than one child. Good for enjoy, but not so much if you want to eat there… Chefs looks like only apprentices working there, and not everything is on the menu. The staff was 50/50 nice, the two small incidents that we had, One was mostly with a young male receptionist that works during the day until the evening time, one time I forgot my keycard and I went nicely to him to ask for another one, and well, he gave me the keycard without not even looking me to my face, or saying something to me, but instead he kept talking with his co-worker, he didn’t even gave me some eye contact! Just extended the card and give it to me…which for me was a gesture of bad attitude without me knowing why he was having a contemptuous treatment against a female guest of the hotel! Lol it was a little irrespective in my opinion. The funny second incident was that we called early like afternoon time at the reception for 2 toothbrushes… well, at midnight when we were sleeping, someone knocked on the door bringing the toothbrushes that we had to get by our own, cuz it took hours for the hotel service to deliver them at the door at time!! So We decided to buy them in the nearest pharmacy from the hotel. But it was just testing the service to see How long would they take to get the damn toothbrushes at time?? Lol Lol Anyway… But don’t worry, I would come back and enjoy the hotel still… I think, That the admin should train better their staff to provide more highly customer service for all guests 👍🏼 My son was very happy enjoying the pool and the jacuzzi. Fine, Anything for my boy :)

Son súper amables , el hotel una pasada! Tiene acceso al centro comercial y tiene vistas a Medellin La habitación súper espaciosa y de lujo!!! Esta ubicado en una de las mejores zonas de Medellín!

Excelente lugar para descansar, desayuno delicioso, y personal muy amable. Tiene un buen espacio para parqueo, cerca al centro comercial Mayorca. son muy amables, los recepcionistas, camareras, los de cocina y el portes.