Came to this hotel to meet with family from Inverness so were looking forward to a lovely catch up and nice night away. We were a party of four plus one fur baby. Upon check in we arrived 1 hour early and thought we would see if there was the possibility of the room being ready. We were meant with a cold and sharp response that no rooms in the full hotel were ready. This was at 3pm. My family who arrived 30mins early also received the same response and frosty reception. When we did check in one of the staff started feeding my dog loads of biscuits without my consent and I had to politely ask her to stop. She did not know the temperament of my dog or if she had any diet issues. When we checked into our room we did have to go around the room with wet wipes. We were disgusted with the fluff and stickiness to the tv remote especially! Before and after dinner we sat in their lounge which was lovely. The price of the food menu and drinks menu is very overpriced for the quality which you received. For breakfast we ordered a full cooked breakfast. The sausages tasted very unusual and we ask the waiter if he knew what kind they were. He said he didn’t and we asked if he could find out which he gave a tut and eye roll to. Found out they were gluten free. Strange to serve gluten free when neither of us have a gluten intolerance. Overall leaving the hotel we had had a nice time due to company but knew we would not return. We were in total shock when we received an email to say that we were being charged an additional £25 for mud paw marks on the bed sheets. We called the hotel to explain that we returned to our room and my dog put her front paws on top on the duvet sheet. Something which dog owners will know is part of having a dog. We did not realise her paws were mucky when entering the room. She is a small to medium size dog so the paw prints were small. We were told that it is in their policy that additional charges would be occurred for exceptional cleaning circumstances. I would not deem this to fall into that category. The receptionist said she would speak with management regarding our dispute and contact us back. You could imagine our surprise when my mums card was charged the £25 and we had no contact from management. I emailed the hotel regarding this also to let them know that I had left a bottle of perfume in the room if they could look into this. After several days of no contact I called again and was told they would be in touch. Two days after this I received an email from the owner Claire. She stated that we should not have had our dog on the bed, quoted their policy, said my perfume was no where to be found and that it was unfortunate that my dog misbehaved and we were left disappointed as a result. I could not believe an email like this would come from an owner. I replied that if she had spoken with staff she would have known the dog was not on the bed and the event that caused the marks. For an owner of a “dog friendly hotel” to say my d
Sangat Baik
66 Ulasan