Hotel Melbourne Airport dengan Spa

While this new hotel is a welcome addition to the airport precinct, our visit suggested that it has some way to go to reach its potential. On site parking was easy, and check in was welcoming and efficient. Our issues started with one of the rooms we had booked, which had an inoperative blind, essential to black out the room. A room change was ultimately required, which was unfortunate considering our friends were relocated to a higher floor. At breakfast the following morning, we could not be located on a manual record of guests; apparently the automated system was down, so getting in to the restaurant took us some time. Having breakfast proved a bit of a challenge...a single coffee machine ran out of beans twice; the single toaster had lost a knob, which meant only two of its four slots could be used, resulting in a substantial wait for toast. Sugar was not provided at the tables, and it took a lengthy search to locate a packet of sugar. While the buffet was adequate, at the price we expected at least an omelette station, but WYSIWYG applies. Staff were slow to clear plates away, and the overall impression was one of dis-organisation and a degree of detachment bordering on disinterest, or perhaps just resignation. On the plus side, the rooms are nicely proportioned and well-equipped. Checkout proceeded efficiently, though my visa card record had been expunged by the system and needed to be re-processed. The location is excellent for T4 passengers particularly. We normally stay at another airport hotel which is similar in price, but thought we would give the Novotel a try. It might be a while before the value proposition it represents encourages us to repeat the experience.