Hotel berhampiran Madison at Upper West Side, Melbourne

The location is magnificent, center to everywhere. The included breakfast is decent. Staff are friendly and helpful. Wifi connection is stable and fast. The only downside is the single bed is a bit small. The overall experience is great.

This apartment was ideal - it had all you would need for a week long stay - washer, dryer, dishwasher. It was larger than my sons apartment in Canada Water in London. I could stream my own things on the TV - separate bedroom and lounge area. Safe in room. Plus a super unexpected bonus the room had a balcony. I would certainly recommend this to any traveller for short or longer stays. Plus there a lovely little friendly bar just a few minutes walk and Flinders station 10 min walk. If i come back to Melbourne i would stay here for sure.

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

The location is excellent. The room is clean and comfortable. The check-in and check-out function quickly and pleasantly. However, the breakfasts were always a bad start for the day. The breakfast restaurant is small and the tables are placed very close to each other (you feel disturbing other guests as you go to your table). For entering the breakfast restaurant, you have to wait in a long line. This line becomes longer, as some guests have forgotten their room number or are claimed to have not the breakfast included. This discussion prolongs the waiting time. Upon entering the breakfast restaurant, you have to confirm your name in addition to stating your room number. There are no fresh vegetables. To get a couple of fried eggs, you have to scan a code, This scanning does not function. Since there is no scrambled egg at some occasions as a compromise, you have to ask for eggs and wait for them. Sometimes, you get wrong number of eggs. There is no flow. To fix your drink (for instance orange juice) you have to go to the entrance (via the smal passages between the tables) and then go to the other end of the restaurant for eggs, bacon, etc. The coffee machine gives more cappucino than there is room in the cup. The restaurant opens at 6:30am on weekdays and 7:00am on Saturdays and Sundays. There are no options, in case you have an early flight. The staff appears to be aware of these problems and refer to the management instructions…

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

Wonderful location within the CBD, near multiple tram stations and QVM. On Sunday (our second night of stay), housekeeping left a note saying that she did not make the bed because there were personal items on the bed. Have never heard of this reason before. Housekeeping on other days were fine

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.

Excellent location. All branded shoppings & fine dinings are within walking distance. Hotel staff are extremely friendly & helpful. l would rate their service better than those from Park Hyatt Melbourne. Only complaint was the poor sound proof. l can hear noices from neighbouring room clearly. This is a let down that the hotel gotta look into it.

Nice room, clean and pretty new. Stayed 3 nights there, people are really friendly and helpful. Close to state library and city center.