Hotel berhampiran St. Francis Church di Melbourne

We were warmly greeted and served by front desk personnel Tina on 28-Nov-2023 evening. Everyone is equally helpful, even though it is a busy hotel with many travellers checking in and out. Hotel room is simple but the hotel location is great, right beside the Chinatown and the CBD area etc. You can walk to anywhere, K-Mart, plenty of restaurants and shops. Lovely breakfast spread enough to start our day well 🥰

I love this hotel. Compact size room for travel alone. Great location, great service, clean, room is bright and comfy. Recommended for all who hesitate to select the hotel. Don't forget to ask for shower cap. The internet signal is need to reconnect in time to time.

The music in the basement was way too loud and too late. It is hearing-demaging level of loudness in the basement (it is still considered too loud even I put on my ANC earbuds) and it was still loud in the room two floors up. It played till 4am. Terrible for anyone who needs to sleep normally.

Extra night. Already booked and remark for same room but have to move. Got a phone call after rechecked-in and I leaved the hotel for sightseeing. So have to back to the hotel for moved all stuffs to other same type room

Had seven nights in Melbourne. First three in Mercure Welcome. Not impressed. Moved to Citiclub and it’s great! Clean, much larger with a tub. Great bed and pillows. Plenty of living space and a great bathroom. Easy walk to everything and lovely staff. Best thing is hardly any visible people so easy to move around get lifts etc.

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.

Generally, the hotel room was clean except the cups were not washed and kept. The location was great as it is very near to Melbourne Central Station and walking distance to Queen Victoria Market and State Library. The staff was friendly and helpful.

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

We booked a quick trip to Melbourne for the footy. Because it was only 1 night we booked only a basic king room, and I also wanted to avoid a noisy 09 room. Arrived at reception to be informed they had upgraded us to an 09 room. I told the check in agent I did not want that room, despite it being an upgrade, and would be quite happy with the original room booked. She insisted on contacting the manager and they eventually moved us to an executive suite. This was a large and comfortable room, excellent bathroom and shower and comfortable bed. We did not notice any loud noise from Swanston Street from this suite. Quick trip up to the club lounge for a few drinks and nibbles before footy. Drink selection improved since our last visit and now a selection of spirits is available. Club lounge has nice staff. Breakfast there in the morning was also good. The club lounge has very nice decor. Will be back for 3 nights in August so hopefully will be as enjoyable.

The hotel is located in the alley between Colin St and Little Colin St. The Front Desk staffs are helpful and friendly but despite a pleasantly large room, the bed is an utter disappointment. The bed and pillows are so soft that we experienced backaches and neck pains sleeping on them… The Housekeeping is inconsistent, with one day giving clean towels while another short of towels, so this is like “a box of chocolate”, you seriously don’t know what you will get… Finally, what’s most intolerable is practically nonexistent Free WiFi… So, what’s the hotel terms of Free WiFi could means Free Air…