Hotel berhampiran Arthur Halle Stadium, Memphis

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc

年代久了 房間不透氣有味道 空調和拖拉機差不多 早餐選擇也很少

Staff at East Memphis Double Tree by Hilton go above and beyond. From our first contact via phone with Valerie, the drivers of the complimentary shuttle bus and then at check-in with Precious. During our 3 night stay Precious also provided knowledgeable information on all our inquiries and was an absolutely delightful to deal with. All reception staff very pleasant and very approachable. The rooms were spacious and clean and the bed and pillows very comfortable. Attractive pool area was within view from our room. When we had TV issue we had a knock on our door within 5 mins. After trying hard to resolve the issue, we were offered a room swap. They really do aim to make guests feel at home. The location was perfect for us and within a short walk to a large whole foods supermarket where you can also purchase freshly cooked dishes. From this location we drove to Graceland and The Pyramid. Highly recommended.

Incredible experience. Staff was very friendly and helpful. The things that need improvement is the carpets on the hallway and in the rooms have stains. Additionally, the quality of toilet paper they use is very low.

Rooms are spacious and clean. Front desk lady is very nice. Slow check in because she was the only one working. She did the best she could. Ambience was terrible in the lobby. Half the lights were not on, the TV was turned off, and the restaurant and bar were closed due to being short staffed. One of the reasons I picked this place was because of the convenience of having a restaurant on site. They should’ve had something posted on the IHG app so I would’ve had a heads up. I would stay here again for the rooms but would definitely consider other options that are in the same price range.

I really enjoyed this hotel is was very nice and the customer services was so amazing. I recommend everyone to check in this hotel when y’all in the area… The breakfast was so delicious and well put together and the host was so sweet and amazing… Room service was a awesome and I wouldn’t have checked in if the representative wasn’t so nice and warmly and great there guest so great… Hospitality was in that house place…

I enjoyed my stay. During my visit with Four Points by Sheraton Memphis -Southwind they had a promotion on breakfast (“Breakfast for a Buck” )You could choose from all breakfast entrees for only a dollar ($1.00). This also included a beverage of your choice. The restaurant/bar does offer very good options for food and drinks. Also, the front desk and staff were pleasant. I had a problem with the A/C in my first room that was quickly resolved. My room was clean and tidy. Thumbs up 👍🏼! I’m looking forward to staying at Four Points by Sheraton- Southwind again while visiting Memphis. Thanks!