Hotel Mesra keluarga di Memphis

Rumah Tetamu adalah cantik. Rasanya seolah-olah saya sedang berjalan ke dalam adegan filem. Tempat yang sangat cantik. Mereka mempunyai pawagam dengan filem Elvis percuma setiap malam, makanannya sangat baik dan perkhidmatannya hebat. Lokasi hebat dan sangat selamat. Saya sangat mengesyorkan kepada sesiapa sahaja di kawasan itu. Saya harap kami boleh tinggal lebih lama.

The young man who checked us in was very nice. The room was strange -- dated, with some of the weirdest furniture I have ever seen in a hotel. It was like we were in Pennsylvania Dutch country instead of Memphis. The fabric headboard had big holes in it with the foam rubber underneath poking out. Towels had strings hanging off and my washcloth had a hole in it. The room smelled odd; this property has some age on it and although some improvements were made at some point, it wasn't enough and it's now too worn. The bed was comfortable enough. The internet did not work and when I complained to the front desk, the person who answered (NOT the nice guy who checked us in) blamed it on our devices. He said he was surfing the web just fine and that no one else had complained. He said I'd have to call another number, which I did, and that turned out to be an internet help desk for IHG hotels. The young man who answered was extremely nice and said that absolutely there was no problem with our devices, but rather with the property's internet. He worked on it for 45 minutes while I was on the phone. That was not how I wanted to spend my evening after traveling all day. He never was able to get the internet to work for us so we ended up using our personal hotspots which we could have done to begin with, but in this day and age there is no reason for the internet not to work seamlessly in a $150 a night hotel room. Breakfast the next morning was adequate. the only bright spot was a young lady named Robin, in housekeeping, who was so sweet and nice to us when we went back to our room following breakfast, to pack up and leave. I was so impressed with her that I gave her a tip and thanked her for her great attitude. We had a reservation to stay at this property the following week on our way back home, but I promptly canceled it and booked a room at the La Quinta down the street. It was wonderful. Avoid this Holiday Inn at all costs; for the most part they are phoning it in.

Ms. Pat and team did a great job with service for breakfast. Very helpful and warm. The gym was also one of the best in the area with actual working equipment. Hotel was also very clean. Only complaint I have was my shower door didn't stay closed. Kept opening while I was in the shower so had to use a towel to keep the glass door from sliding open. Sent a text to the front desk but nothing was done in three days.

Strike 1. Upon arriving there was alot of debris (rocks or little pebbles) at the threshold of the room. I recall thinking “this isn’t a good sign”! Strike 2. Upon opening the door I learned I was right. The ottoman was literally positioned in the middle of the walkway to enter the room. We commented “that’s odd”. It’s like someone didn’t finish cleaning the room is what we surmised. It was late so we just went to bed after flying all day. Strike 3. Only to find ourselves jarred awake by the alarm clock that wasn’t reset. Strike 4. Can’t get back to sleep so I take a shower only to find the shower gel completely empty. I mean not a drop had been refilled. Strike 5. So I was forced to just use face soap and saw long strands of hair thst clearly wasn’t ours on the vanity and strike 6 If that wasn’t gross enough found the same hair type in the shower. And checkout isn’t until 11 yet the maid entered our room at 10 and her response “just checking if you had checked out”. What kind of ghetto crap is that? I think it’s a ploy she used to rush people to checkout. So that was strike 7. Strike 8. I forgot my slippers at home. Walked to the nightstand at the double bed nearest the door to find something sticky under my feet. So the carpet had not been cleaned in a while. And lastly the front desk agent Denetra didn’t allow me to use a different credit card upon checkout. So that was Strike 9!. So suffice it to say I was not at all pleased and was outright disgusted by the lack of care that was taken with room 513. I won’t return here. And I will let others know to not visit this hotel because it’s clear the rooms aren’t cleaned to a standard or a checklist. And we know this has to be correct else there wouldn’t have been so many obvious issues pointing to support the argument that maybe our room wasn’t cleaned at all and maybe the bed was just made up from the last guests in the room. What a dirty sick thought to even be forced to think.

I really enjoyed this hotel is was very nice and the customer services was so amazing. I recommend everyone to check in this hotel when y’all in the area… The breakfast was so delicious and well put together and the host was so sweet and amazing… Room service was a awesome and I wouldn’t have checked in if the representative wasn’t so nice and warmly and great there guest so great… Hospitality was in that house place…

非常不錯！

Awesome experience with friendly staff! Highly recommend! We will stay here again! We loved the suite!

As an elite member of the Marriott club, I expected more from this hotel during my stay a few days ago. The lady that checked me was a very nice, professional and the total opposite of Mr. Nathaniel (a purported Assistant Manager.) Not sure what's going on with this employee, Mr. Nathaniel, but every time I meet him at the front desk, his answers are always no to every request or question. This is what happens when you promote or put too many responsibilities on an individual in my view that are not management material or lack the zeal to think outside the box. In all honesty, to seat down and recap a bad experience and ultimately put it on paper takes time and it’s not a pleasant exercise but sometimes that’s the only way to get the negative experience information out of your system. So, this is not my first “Rodeo” with this purported Assistant Manager Mr. Nathaniel, very unfriend and gives a conflicting information contrary to SOP in my view. A classic example was the issue of breakfast on the weekend relative to Marriott elite members who are already staying at the Concierge level and are accorded a complimentary breakfast. I noticed the new employee; a young lady was kind enough to acknowledge the lack of complementary breakfast on the weekend and the new CSR young lady was prudent enough to give me an option and was very complimentary and professional. This Nathaniel young man in my view failed his in duty as a CSR manager and as a manager of common sense when it comes to situational and circumstances that was before the hotel on that day, with respect to making us the guest happy. I remember a story that cut my attention when the “Oracle of Omaha” was in Chicago few years ago and the hotel he was staying in do does not serve certain soda and Warren Buffett is use to drinking a particular soda and comes then, the front desk manager got a wind of his request and went out of his way to a local store and got the man his heart desire. Yes, it sounds funny but the irony here is that customers will keep coming back when you tailored your response to their need. The hotel in issue is clean but the attitude of this one person made me forget everything else that I liked about my short stay. SMH, this is not his first time and it’s not a good look. -Doc