Sonesta Simply Suites Memphis East Poplar Pike ​

Very good

The building is in disrepair. The front desk staffer, she may be the manager for all I know, is very rude. Simple requests from the guests are taken for granted, and when you question why after 32 hours they couldn't find some shampoo and shower gel to put in the hotel provided containers in the shower, she gets very dismissive and nasty. I asked about her "No Chip" fingernails. She didn't like that because she thought I insinuated that she had a chip on her shoulder. B-i-n-g-o, lady! The guests behind me in line who witnessed my encounter told me a few minutes later that they were very disappointed and the hotel made no attempt to solve their issues either. In the parking lot, the smell of ********* is present. Chances are the spaces near the hotel are occupied, so you'll have to park further down near apartments...and you see and smell more ****. Security is not taken seriously here. The locks are broken on the side and rear door near the parking lot. Anyone on the street can walk through the hotel 24 hours a day. Usually from 10PM to 6AM doors should be locked and a key is needed to enter. Not here! Also, if you see any reference for a breakfast being included, disregard that. There is no breakfast. If you look forward to using the pool, the days I was there at least (8/12 to 8/15), the pool was not open. The room itself was fine, but overall the experience was very bad. Usually I stay in Southaven when I visit Memphis. Next time, I'll be going back there.

This was not what we expected of a Sonesta property. Even after calling several times prior to our visit to ensure everything was in order, they failed. Let me first mention, we did not know this was a franchise location. The pool and fitness room closed, several entry points were not accessible from the outside (even with key), and breakfast is not served. Prior to arrival we requested our 2 rooms were to be on the first floor due to handicap parents. We arrived at 3:37pm to learn they were on the 3rd floor. Denitra at the front desk stated don't worry about it. We will move you to 105 and 107, they needed to be clean first. I said we will go to lunch and come back. Upon returning, we were told our rooms were 111 and 117. FINE! We get to the rooms, one smells like cigarettes the other smells like *********. Someone sprayed our rooms. FINE!! To prepare for the night, we asked for towels and bedding for the pullout. Front desk stated housekeeping left for the night and they were out. They appeared as if this to be normal. I than asked, what should I do? Go to walmart to buy pillows, blanket, sheets, and towels? At this point, I need management. Room was not stocked with soap, shampoo, nor conditioner. We had dirty smelly clothes left in the drawer. There are alot of long term guest they service first. We talked to off site management and he managed to go to Walmart to buy us pillows and someone washed towels. Still only one blanket. NO one at the location can assist you. Employees park in handicap parking spots. Be warned.