Missamybella91
28 September 2024
We stayed here for two weeks 13th - 27th in room 3143, 4 adults 1 child. The apartment was very gloomy and outdated. Definitely in need of a refurb. There was a disgusting amount of mould in both bathrooms and the walls were covered in it. I would be very careful of the showers as the pressure was so hard, it bolted off and hit my 70 year old dad on the nose. He blacked out a little and couldn’t stop the bleeding. We asked reception for first aid, and they said they didn’t have any! What hotel can’t provide basic first aid!? They told us that we had to walk 10 mins to the pharmacy which was closed! And Even after all this they didn’t even sort out the shower pressure. Very disappointed at how my dad was treated by the hotel, and lack of compassion. Cleaners came in every day to ‘clean,’ make the beds and change the towels. Bedding was supposed to be changed twice a week, however ours weren’t even changed once. When we complained to the reception they came and put a clean sheet on the sofa that we wasn’t even using? This clearly needs to be addressed as seems as though the cleaners can’t get out quick enough. We paid for half board last minute which we thought was best as there was no oven in the apartment. The hotel was notified of my severe nut allergy before we arrived. However pretty much every meal contained nuts. The ham, cheese, butter etc even had walnuts on top as ‘decoration’ ? To say I had to have my epi pen close by is an understatement. So the food was pretty limited for me. I couldn’t eat any of the desert as this all contained nuts aswell. My partner is a vegetarian, and even though they state vegetarian options available, this is not really true. Apart from chips, pizza and salad that’s all you’re getting. The pizza was also either very cremated or severely undercooked. There was no in between. The meat was also always overcooked. So it wasn’t great. Drinks weren’t included which I think is an absolute rip off! They had coffee, juices and water in the mornings included but not for dinner? All they had was tap water, which was actually filthy on one night! Although I must say that the dining staff always worked their best and were very friendly. The bar staff were also very kind. The entertainment I think was the worst thing about the hotel. I felt like I was in a ‘retirement/care home’ it was sooo boring and a few times I actually nearly fell asleep. There was nothing catered to children although the hotel states there is a mini disco. Well there definitely wasn’t. They had acts on at 9.30 for about 40 minutes. There was one act, the samba dancers which were good and actually interacted with the audience. Other than that I don’t know how they can call it entertainment if I’m completely honest. The pools were nice, quiet and relaxing. The main pool at the palace had music but I felt as though it should have been louder as you could barely hear it. The other pools had no music, not even at the bar.. The location was
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