Hotel berhampiran Tömük Merkez Cami, Mersin

1 hafta önce tatil amaçlı Mersin'e geldik kalacak yer olarak hiltonu tercih ettik genel olarak odaları ve hizmeti bize aile ortamını aratmadı ama FB bölümünde görkem hanim olması lazım bize çok ilgili ve alakalı bir şekilde yaklisim sergiledi çabuk bir şekilde samimi oldu ailemizle ve tekrar Mersin'e gelecek olsam yine hiltonu tercih ederiz ilgi ve alakaları için Hilton ailesine çok teşekkür ederim ...

we rent the suite , a stylish 1 bed 1 livingroom apart, full seaview and very stylish ,the room was absolut perfectly. we payed low season 50e in high season maybe double. very worth the money. modern hotel with good facilitys ,citycenter, beac h is 2km

Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.

Gayet güzel ve temiz bir otel çalışanlar oldukça ilgili ve güler yüzlü kesinlikle tavsiye ederim tekrardan hersey için teşekkürler

İlk kez bir otelde dolandırıldık. 5 aile kaldığımız Grand Ezel Otelde her oda için farklı ücret istediler. Rezervasyon yaptırırken 280 TL dedikleri oda için çıkışta 350 TL istediler. Bize fiyatı böyle dememiştiniz dediğimizde ise sözleşmeyi böyle yaptık odada ek yatak vardı dediler. Yani ek yatak adı altında fazla para aldılar. 3 yaşındaki çocuktan bile ücret istediler. Ödemeyi çıkışta yaptığımız için tam anlamı ile kazıklandık. Temizlik konusunda da memnun kalmadık. Tuvalette sifon çalışmıyordu. Kesinlikle tavsiye etmiyoruz.

Прожили в этом отеле 10 дней. Плюсы: просторный номер с грамотно размещенным кондиционером, просторная душевая, отличный напор горячей воды в ней. Симпатичный дизайн номера, наличие мини холодильника и чайника. Удобные кровати, хотя попадаются продавленные матрасы. Хороший по турецким критериям завтрак. Персонал быстро решает все вопросы. Двухместный номер стоил нам 500 лир в день. Из соседних отелей лучший по соотношению цена/качество. Минусы: располагается возле порта в грязном квартале, вокруг бедные арабские кварталы. До центра далеко пешком. На завтраке нет кофе. Рядом стоянка такси, куча машин со снующими водителями. Оценку выношу по соотношению цены и качества.

Elif Hatun Konagi is a unique boutique hotel. It is housed in a centuries-old building with character, in the center of Tarsus near touristic sites. The halls are decorated in a chic-retro style and the two courtyards are enchanting. You feel like you are transported in another era. Each room is named after a sultan mother and is decorated beautifully. The room was also spacious and super clean. We had the ”Hurrem Sultan” room, which included a Turkish hammam. This was so much better than the ordinary hotel bathroom! We had breakfast and dinner at the hotel. On top of being delicious, the meals were affordably-priced! Finally, the whole staff was very friendly and helpful. If it was possible, I would give 6 stars to this hotel. Thank you, Elif Hatun Konagi! : )