I am extremely disappointed by my recent one-night stay at Jumeirah Kuwait. I checked in yesterday, and from the very beginning, the receptionist’s attitude towards me was unprofessional, disrespectful, and completely unacceptable. I chose to ignore it and not let it ruin my stay. Unfortunately, when I checked out today, the same receptionist was on duty, and his behavior was just as rude and disrespectful. Once again, I remained calm and respectful. I did not argue with him or respond in the same manner because I wanted to respect the hotel, its guests, and the professionalism I expect from a luxury brand like Jumeirah. What makes this even more disappointing is that I am a loyal customer. I have stayed at this hotel more than 11 times, and this is the first time I have ever experienced such treatment. I never expected a receptionist at a world-class hotel to speak to guests with this kind of attitude. His name appeared to be Yazeed or Yaseen (the name badge was not clearly visible), and I believe he may be Moroccan or Tunisian. I do not know him personally, and he does not know me either, which makes his behavior even more surprising and unacceptable. I sincerely hope management takes this complaint seriously and investigates this incident. No loyal guest should ever be treated this way. I have always enjoyed staying at Jumeirah, but this experience has left me genuinely shocked and deeply disappointed.
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