Pengguna Tetamu
18 Oktober 2023
We were accommodated at the San Lorenzo hotel in Italy, Lettere, together with a group of Romanian tourists through the Senyor Voiaje program organized by the Christian Tour agency. We received, like the whole group, a room with a view to the inside of the hotel, more precisely to 3 hoods from the hotel canteen. I requested to change my room to another one with a nicer view, but I was told that there were no more rooms available, although during my entire stay there, apart from our group, the hotel was almost empty maximum 7-8 people from other countries. In all these rooms, the bathroom was more like that of a 2-star hotel, it had a tiny shower cabin (an overweight person could not enter the cabin) the shower consisted of a pipe fixed high on the wall, the water falling directly on the head. We wanted to have breakfast on the terrace that I saw in the pictures on the Internet, but an older man with glasses came, I guess he was some kind of supervisor of to the hotel (he didn't introduce himself and didn't know English) who, in a very arrogant and firm tone, showed us an adjoining room without windows to the outside (it had a canteen, not a restaurant, which doesn't appear in the pictures) and where by the way, he ate all the meals, breakfast and dinner, during our entire stay there with the whole group of Romanians, of course, except he was the guide for the group who, by the way, could eat where he wanted as he was staying in the same hotel with us and who didn't solve either a request from us related to the hotel saying that it is our job to solve it, an answer that I have never met before anywhere I have been on holidays, and I have been away for the last 25 years, year after year. Practically the respective the terrace and another one on the 2nd floor, which had very beautiful views, were intended for weddings and christenings, 2 such events took place during the week we were staying at this hotel. I ask, is the hotel for tourists or is it an EVENT ROOM? I mention that the gentleman, the so-called supervisor of the hotel, during our entire stay there, was very arrogant with us, on the other hand, the staff at the reception, from serving the table, were very kind and nice. The air conditioning was not told to him that it was against cost (at a 4-star hotel) as well as the outdoor pool (on the website it says that it is free and it seems to me that it would be normal at a 4-star hotel). In conclusion, different from what is presented on the website of the hotel and the reality there is very large and in no case does it offer you the comfort and satisfaction of a 4-star hotel for which I paid the 7-night package.
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