Hotel berhampiran Fideicomiso Archivos Plutarco Elías Calles y Fernando Torreblanca, Mexico City

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

Fantastic stay with club lounge privileges. Fair warning to Bonvoy Platinum and Titanium members (Ambassadors you better know the drill with this brand, otherwise your handlers have been carting your carcass on a handcart from property to property while you’ve been under the influence) lounge access is NOT included unless you pay for it. The groveling from a previous reviewer was pathetic! Now that that’s out of the way, what a muy bien experience! Food and beverage presentations in the club lounge were superior to any other Ritz lounge we’ve visited in North America. Alyssa leads a first rate team with Francisco and Michelle as all stars. Hot entrees were present even between the breakfast, lunch and dinner offerings. We were upgraded to a corner suite. Impressed with the space, layout and electric curtains. Bathroom was superb with separate bathtub and shower. Only complaint was entitled guests allowing screaming children running amuck in the hallways first thing in the morning. And a neighboring guest listening to loud movies on his balcony whilst smoking cancer sticks. Hope he endured a handsome fine for his behavior. But he probably didn’t. Enjoyed the walking proximity to Chapultepec Park with its many fine museums. Service in the restaurant was also excellent. Looking forward to our next stay.

Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests

A solo 2 cuadras de reforma y el angel de la independencia, súper tranquilo y seguro, además de familiar

The location is very good. Surrounding there are many restaurants and Cafes. The metro station just few minutes to walk. The concierges are friendly and helpful. the breakfast is delicious. Special is the omelet made very good. The room is modern and comfort.

Lokasi yang sangat baik dan bagus kerana biliknya besar. Terdapat banyak restoran di kawasan kejiranan, jadi tidak ada kesulitan.

This is my 4th time at the hotel and by far the worst. The room was far lower quality than my last 3 stays. Would probably not stay again based on this. The price for what I got was extremely disappointing when usually it’s fantastic

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.