Colmena Centro

This isn't a hotel it's a hostel. I arrived late at night in a v. dodgy area - the taxi driver was reluctant to go there. Rooms were old and shabby and cold with a broken fridge and no filtered water and no one to call. There was no phone, TV or any other amenity. There seemed to be no management - there were two young guys sleeping in a closet under the stairs who were trying to make the best of it but there were literally no other staff there. I spent two hours on the phone with ******* until 3am trying to change hotels. As it happened I checked out after the first night as I didn't feel safe or valued. VIP access?! come on, *******! A week later, I have still had no resolution from *******.

Good: Good location, close to the action. Nice historical buiding Bad: Old hotel, there is not a reception. Only a guy in his room, so dont expect much atention or services. The bed was sooo small. Terrible for me and my son. Asked to change for a bigger one, declined. No black-out at the room. Early day litght. The bathroom wall is only part so dont expect much privacy to do you things you need. They give you the front door key so its up to guests lock it. breakfast is really poor and they expect you to wash the dishes. Would not return.

only one night table, only one plug, they do not provide soap or hand towel, we asked for shampoo for the cay and they gave us some in a plastic cup 😖😖😖, we asked for extra towels and they gave them to us in a very rude manner as well as toilet paper 🙁, after the poor breakfast the guest has to wash the dishes 😳😳😳, in conclusion it is a hostel advertised as a hotel, they do not have a front desk, they never cleaned our bathroom or the floor, unfortunately the places that regularly We booked, they were busy due to the holidays, we couldn't cancel because they didn't want to return the money due to ******* policies, this place is not recommended at all.

We arrived by taxi and our driver said, "Are you sure this is the right place? It's not a good area to stay in at night." Around us were many homeless people, businesses barred up and an overall uneasy feeling. We were in contact with the property and the emails were kind and helpful. However, when we arrived we were met by a man who didn't speak English and showed us to our rooms. They were basic. Cheap beds that wobbled, a bathroom that was out in the open and provided zero privacy and right out in the open courtyard. After the first night, we decided to find another hotel. For the backpacker or hostel kids, this might be a great spot. It was seriously inexpensive and that in fairness should have been a warning. Another thing that was not professional was the fact that when I went to get additional pillows I only saw one guy playing video games on his phone, so I went to the "staff room" and knocked. There were three people sitting on a mattress also playing video games on their phone. I asked for an additional pillow for our four guests and was initially told no. Not the end of the world, but still the vibe was not professional. We ended up not using the other two days we booked. Advice for the hotel would be to actually have a professional staff onsite who sound and act like the person who was corresponding with us online.

The hotel is great! Clean, friendly, and well stocked with snacks! The street it is located on is quiet, near many great street food vendors, and safe. But, because it’s in the city center the area directly to the south is quite unsafe and I would not recommend for families.

It was a very comfortable stay. We were close to amenities. I liked having breakfast there before we started our day

I liked it here. It was quiet and central. Also it was very convenient to have breakfast included

Pros - clean and adequate for short stay - decent value - good simple free breakfast - good location Cons - unprofessional staff; young couple with inappropriate behavior - FALSE advertising for sofa bed. States “ 1 large twin sofa bed” and it was anything but. A child couldn’t even sleep on it. I’m 5’ and my feet hung off the edge. Bedding was handed over in a heap and the so-called sofa bed has a wooden frame with a beam running down the middle that makes it impossible to sleep comfortably.

No complaints. This will be my GO TO place going forward. Everything was great. Nice comfortable bed and shower. Staff is caring.