Ulasan Hilton Mexico City Airport
Hilton Mexico City Airport
International Mexico City Airport, 15260 Mexico City, Bandar Raya Mexico, MexicoLihat Butiran Hotel
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Kami Memadankan Harga
Ulasan Tetamu
8.5/10
Very good
166 ulasan
Ulasan yang disahkanLocation9.0
Amenities8.1
Service8.3
Cleanliness8.7
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All reviews(166)
Positive reviews(154)
Reviews with photos/video(27)
Easy to get around(27)
Close to airport(25)
Convenient location(25)
Clean and tidy(13)
Friendly host(13)
Awesome stay(11)
Average sound insulation(6)
Delicious breakfast(6)
Negative reviews(12)
Anonymous User
Queen Room
Daftar masuk pada Mac 2026
Couple
2 ulasan
Very good
Disiarkan pada 5 Apr 2026
Because I did not book with Hilton directly, I could not access the free wifi. I went to use the phone to call the front desk but it did not work. It was not even connected! The layout of the bathroom is very cramped
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback with us. We are genuinely sorry to know that your experience did not meet expectations.Our aim is to provide seamless connectivity, reliable in-room amenities, and a comfortable room configuration for every guest. Your comments are valued, and we appreciate the opportunity to reflect on the experience you described.We hope to welcome you back and provide a visit that reflects our standards of convenience and comfort.Best regards,Gisela Rodríguez - Assistant Front Office Manager
Guest User
Queen Room
Daftar masuk pada Feb 2026
Solo traveler
1 ulasan
Very good
Disiarkan pada 30 Mac 2026
Location is good, excellent. Room is clean and big. Breakfast is nice. The only thing is, they don’t have toothpaste and slippers provide.. I would expect they have these with this price.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback and for highlighting the convenience of our setting within the airport, as well as the spacious, well-kept room and enjoyable breakfast. We are delighted to know these aspects added comfort and ease to your visit.We are sorry to learn that certain in-room items did not meet your expectations. Our team strives to provide a seamless experience, and your comments are appreciated as part of our commitment to consistent, thoughtful service.We value your perspective and hope to have the chance to welcome you again for another pleasant stay.Best regards,Gisela Rodríguez - Assistant Front Office Manager
Guest User
Queen Room
Daftar masuk pada Nov 2025
Business traveler
7 ulasan
Great
Disiarkan pada 11 Dis 2025
Hotel is within the airport. Very convenient for early morning departure. But seems to be lacking in sign board to easily locate the hotel. Comfy bed and pillows are the best part of my stay in this hotel.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially for an early departure.We are delighted that you found the bed and pillows so comfortable. Your note about wayfinding is appreciated, and our team values insights that help us align the arrival experience with our standards.We look forward to welcoming you back for another restful and seamless stay.Best regards. Gisela Rodriguez - Guest Relations Manager.
Guest User
Queen Room
Daftar masuk pada Okt 2025
Solo traveler
1 ulasan
Outstanding
Disiarkan pada 2 Dis 2025
It was so nice to be able to be so close to my gate when I was just traveling through the airport and had a long layover. Once you walk through those doors you wouldn’t even know you were in an airport. It was quiet and very clean.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience. We are delighted that you found the environment quiet and impeccably clean.We are pleased to know that our location within the airport contributed to making your stay comfortable and convenient, especially during a long layover. It is wonderful to hear that stepping inside felt like a calm retreat away from the terminal.We appreciate your kind words and look forward to welcoming you again on your next journey.Kind regards. Gisela Rodriguez - Guest Relations Manager.
Guest User
King Room
Daftar masuk pada Jan 2026
Solo traveler
31 ulasan
Outstanding
Disiarkan pada 17 Feb 2026
Great hotel to stay at if you arrive late in Mexico City. Service was welcoming and friendly. Very nice room with great insulation, so I didn't really hear all the construction going on at the airport. Very pricey, but worth it if your other hotel in the city doesn't have a shuttle service to pick you up late at night at the airport.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience. We are delighted to know our welcoming service and comfortable, well-insulated rooms helped you enjoy a peaceful stay after a late arrival.We appreciate your perspective on value and are pleased that the convenience and quiet accommodations met your needs. Providing a restful, stress-free stopover aligns with our commitment to guest comfort.We look forward to welcoming you again on your next trip.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Guest User
Queen Room
Daftar masuk pada Jan 2026
Couple
2 ulasan
Amazing
Disiarkan pada 17 Feb 2026
Location was right next to international departure hall at T1. Room was spacious and clean.
Staff was nice and only made one mistake by arranged us a room who was occupied already.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our setting inside the airport made your visit smooth and convenient, and that you found your room spacious and well kept.We appreciate your kind words about our team. We regret the room assignment mix-up and understand the inconvenience this can cause, as our goal is to ensure a seamless arrival for every guest.It would be our pleasure to welcome you back and provide an even more polished stay.Sinceerely, Gisela Rodríguez - Guest Relations Manager.
Echo��Yuan
King Room
Daftar masuk pada Jan 2026
Business traveler
5 ulasan
Disiarkan pada 9 Feb 2026
Avoid room 407! It's super noisy! There's a constant machine humming sound from upstairs. However, the hotel is indeed very close to the airport, just a 5-10 minute walk to the check-in counter.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing your experience and mentioning the hotel's convenient location near the airport. We value every guest's experience and understand that you may not have enjoyed the tranquility you desired during your stay due to the airport renovations.Our team is committed to providing comfortable and attentive service, hoping that every visit is relaxing and enjoyable. We look forward to welcoming you back in the near future.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Anonymous User
King Room
Daftar masuk pada Jan 2026
Family
5 ulasan
Disiarkan pada 10 Feb 2026
This was my second stay at this hotel, and unfortunately, this time the experience wasn't as good. While my family member was showering, the sliding glass door suddenly fell off and shattered. Luckily, no one was hurt, but it really scared them, and we didn't sleep well that night. On the bright side, the hotel's service was excellent; they immediately helped us switch to another room.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you for choosing to stay with us again and for sharing your recent experience. We sincerely regret that this experience did not meet your expectations and understand that such a situation can affect your rest and mood. Thank you for your positive feedback on our service. Our team is always committed to providing a safe and secure accommodation environment with prompt and attentive care. Your feedback is very important to us in maintaining our high-quality service standards. We look forward to welcoming you back in the near future, where we can provide you with an even more comfortable and thoughtful stay. Sincerely, Gisela Rodríguez - Guest Relations Manager
Guest User
Two Double Room
Daftar masuk pada Dis 2025
Family
15 ulasan
Outstanding
Disiarkan pada 12 Feb 2026
The hotel is in a good location, is not cheap but is worth it if you just want to take a good rest
Jawapan daripada Pihak Penginapan: Dear guest, Thank you for sharing your feedback with us. We’re glad to know that our convenient location made your stay easier and that you were able to get the good rest you were looking for. We truly appreciate your comments and hope to have the pleasure of welcoming you back on your next visit.Sincerely, Gisela Rodríguez - Guest Relations Manager.
Guest User
Mobility Accessible Two Double Room
Daftar masuk pada Dis 2025
Business traveler
5 ulasan
Disiarkan pada 31 Mac 2026
In the airport. Good to stay for transition at the airport. But maybe because I was too late, the hotel feels kind of cold and dark.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience and for choosing our hotel for your airport stopover. We are pleased to know our location was convenient for your transition.We regret that the ambiance did not feel as warm and welcoming as expected during your late arrival. Our team strives to create a comfortable environment at all hours, and your perspective is appreciated.We value your feedback and hope to have the opportunity to offer you a more seamless stay on your next visit.Best regards,Gisela Rodríguez - Assistant Front Office Manager
Guest User
Two Double Room
Daftar masuk pada Dis 2025
Family
9 ulasan
Outstanding
Disiarkan pada 10 Feb 2026
What a great surprise, the room hotel was extra big, very clean, with all the supplies necessaries, and the food was excelent, great flavor and big enogh.
Jawapan daripada Pihak Penginapan: Dear guest,Thank you for sharing such a wonderful review.We are delighted to know you enjoyed the spacious, immaculate room and found everything you needed during your stay. It is also a pleasure to hear that the food impressed you with both flavor and generous portions.Your kind words reflect the experience we strive to deliver for our guests. We appreciate your feedback and look forward to welcoming you again soon.Regards. Gisela Rodriguez - Guest Relations Manager.
Laura Cortes
King Room
Daftar masuk pada Dis 2025
Business traveler
20 ulasan
Very good
Disiarkan pada 10 Jan 2026
The hotel is great but it as a drain smell, It seems it is because it is an old hotel, but the rest is quite good, if no a lot of time and need to stay at the airport I recommend
Jawapan daripada Pihak Penginapan: Dear Ms. Cortes, Thank you for sharing your feedback and for recommending our hotel for convenient airport stays. We are delighted to know you found many aspects of your visit to be positive.We are sorry for the inconvenience you encountered with an unpleasant odor. Your comments have been relayed to our team, who are addressing it promptly, including the use of our odor neutralizer, to help maintain a fresh and comfortable environment for all guests.We appreciate your perspective on the hotel’s character and value your understanding. We hope to have the opportunity to welcome you again for a smoother and fully enjoyable stay.Sincerely, Gisela Rodriguez - Guest Relations Manager
M852
King Room
Daftar masuk pada Okt 2025
Business traveler
4 ulasan
Amazing
Disiarkan pada 1 Dis 2025
Convenient location with good sized rooms and comfortable bed. Very close to airport food court. Good for a few hours sleep before connecting flight.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you found the rooms spacious and the bed comfortable.It is wonderful to know our setting inside the airport made your stay both convenient and restful, especially with the nearby food court. Your comments reaffirm our focus on offering a seamless experience for guests in transit.We appreciate you choosing us for your short stay and look forward to welcoming you again.Best regards, Gisela Rodriguez. Guest Relations Manager.
Gioia媽
Queen Room
Daftar masuk pada Okt 2025
Business traveler
11 ulasan
Outstanding
Disiarkan pada 3 Dis 2025
There are close to departure terminal, walking distance be there. Room clean and tidy, very suitable for transit flight passenger.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback. We are delighted that you found the room clean and well kept, and that it suited your transit needs.We are also pleased to know that our location within the airport contributed to making your stay comfortable and convenient, with an easy walk to the terminals. Your comments reflect the experience we strive to provide for travelers on the go.We appreciate your visit and look forward to welcoming you again soon.Sincerely, Gisela Rodriguez - Guest Relations Manager.
fapp7
Queen Room
Daftar masuk pada Ogo 2025
Solo traveler
34 ulasan
Very good
Disiarkan pada 7 Okt 2025
To get to the hotel in T1 you need to go to gate 8 and go up the escalator. Although it says Radisson (or other hotel chain) it actually takes you to this hotel. By the time I arrived to Mexico City, the internal transfer train from T2 to T1 wasn't working (it is currently under maintenance). I am not sure if the hotel has a shuttle bus but at the airport they indicated me to take the "red bus"; it charges 25MXN per person but then I learned there was another bus next to it that takes you for free to T1.
The room itself was fine, although it had certain Indian smell, not sure if from previous guest or the lotion they have by the sink.
I spent only one night there due to late arrival and early next day flight. Although I checked out very early, they managed to prepare the breakfast for me. The chicken sandwich was a blessing in my next flight.
2 things that were not so great: One of the 2 elevators to get to the lobby from the airport were not working properly, aways getting stuck at the lobby floor. In the room, the curtain was not closing entirely, and the bright white light of the airport was easily entering in the room (I am not sensitive to light to sleep but some people may).
I would recommend this hotel if you were just sleeping over for the night. There is nothing touristic around, but the airport offers you plenty of food options nearby the hotel.
Jawapan daripada Pihak Penginapan: Dear Guest,Your detailed feedback about your experience at our hotel is truly appreciated. It's wonderful to hear that despite some inconveniences, your stay was generally comfortable and that our staff could provide an early breakfast for you, which you enjoyed.Regarding your observations about the transport and the room, we're sorry to hear about these issues. We understand that navigating in a new location can be challenging at times, and having a pleasant room to rest in is vital. It's also great to know that you would recommend us for overnight stays. While our location might not be ideal for sightseeing, we indeed aim to provide a comfortable stopover for travelers like yourself with convenient airport proximity and food options.We look forward to welcoming you back the next time you need a restful place to stay in the city. Best regards.Gisela Rodriguez. Guest Relations.