Hotel Parque Mexico Boutique

Attractive small/medium sized hotel, with Restaurant/Bar upstairs. Room quite small but adequate & nicely decorated, comfortable bed & good bathroom facilities. Good location & opposite a park. No air conditioning & the fan supplied was fast & loud, but were unable to have the window open since it opened inwards so no privacy to people walking through the inner courtyard.

Don not stay here! The hotel smells like a sewer as you walk into the lobby. The room have no AC and windows are locked and cannot be opened. Very stuffy. When you exit the building you must give your key to the desk and get it back when you return, unheard of. No bueno.

This is only for the restaurant and lunch; sadly because our waiter try to gave good service. Kitchen was realy late with our plates and definately not worty of what we paid. Food was untasty, salad watery with diluted flavor. A wated experiance not to repeat

Terrible hotel. We were there at the beginning of March. We were booked into one of their other hotels but the smell was awful so they moved us to this hotel. Neither hotels have windows that open to any outside air and there is no air conditioning so it is very hot. The renovations mentioned appear to be in the way of decorations in the common areas because the rooms themselves are nothing special. The bathrooms are in disrepair, the shower barely works, the pipes make loud banging noises all day and night. Do not stay here!

I spent 2 nights in a suite in January 2024. Night 1 the floor and bed vibrated from 9pm to 2am due to some problem with machinery below (perhaps water pump or air extraction system on its last legs). Morning after night 2, no water in hotel - no working toilet, no shower. Staff suggested I go to some 'sister' hotel for a shower. No refund, nothing. Moved to a super hotel 200m away - Casa Mannach. Same money and superb.

I live in MX and I stopped by and asked to take a look inside..I explained it was to help future guests of mine, both business and family, who will be visiting. The front doorman/guard clearly did not understand.. his eyes shifted around, trying to think of the right answer but he decided on the wrong answer: No. I asked if the restaurant was only open for guests, he said it's not- however, he still refused to let me check out the restaurant at the very least. I'd appreciate, if he had checked with the manager or booking reservationist. Ah well, based on this, I'll be recommending folks to choose another hotel. What a shame.

We had wanted to visit this hotel for quite sometime, when we finally made it we decided to go up to the Terrance restaurant late at night after dinner and asked if we could have a drink and coffee. They said yes, we ordered a frozen lemonade the blender didn’t work, so a coffee they said they could sell just the coffee it had to come with a dessert, previously we had ordered a Whiskey on the rocks, but no coffee could be served, we decided to relax and listen to the Jazz, which was pretty good and then asked our server if she could take a picture but she said no because they were not allowed to take pictures with customer phones.. overall a bad experience… amazing in a city like this, where they are amazing hosts in general this place ****** at it!

The most infamous service ever. We were the only table (only) and they could not lower the volume of the unique song they were playing. Could not serve ANYTHING if it was not in the menu ( zero modifications). Never ever coming back ! Ever ! Half an hour to get 3 tacos ! Three ! It’s a joke

You cn do far better. The hotel is well located and has potential. However, desk staff are not oriented or empowered to problem solve (they could not even provide soap or a towel when these items were missing after charging $40 (!!) for early check in), rooms are very poorly maintained (the shower door pull was an exposed screw, tile is cracked in floor, sink is cracked and has no drain covers, empty metal rings, bolts and brackets adorn the shower), the promised blackout curtains do not exist and a lot of light filters through, the mini-fridge is hot/does not work, and there’s no a/c (they do provide fans). The response to issues/requests I had and that I heard other customers having was to suggest guests move to their other properties. I was told to await a response to an issue at 9:30pm and when I called reception at 10pm to follow up got “oh do you still want us to respond?” They were unwilling to consider any financial refund for any level inconvenience despite not solving them. I would spend my money elsewhere.