Hotel berhampiran La Nacional Delicias Mexicanas, Mexico City

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

The hotel is in a very nice location, a couple of blocks from Avenida Paseo de la Reforma. The room was very clean and there was a walk-in shower in the bathroom. A nice ce upgrade would be to have USB ports by the nightstand. My issue is with Trip.com. I paid in advance for 3 rooms- one for me and one each for two friends. When I booked the rooms, I listed each of us separately on the online form. I received my confirmation by email and assumed that so did my friends. When we arrived at the hotel, I checked in without issue but when my friends tried to, they were told that no reservation existed for them. This is despite the fact that I had paid by credit card for all three rooms on one transaction. A call to Trips.com did nothing to fix the situation. The reservation number I gave them only had my room listed. My only option now is to dispute the charge once my credit card statement arrives.

Muy amables todos Buen servicio La habitación tiene buen espacio Muy cómoda la cama y el agua siempre estuvo a su punto Me gustó la estancia El servicio del restaurante es rápido y la comida con buen sabor 👌

Отличный вариант! Семья с 2 детьми, дали номер стандарт с двумя кинг сайз кроватями. Уборка каждый день, смена белья, полотенец. Есть сейф в номере. Отель очень чистый. Персонал очень приветливый. Еда в ресторане вкусная. Брали завтраки: на выбор: яичница с беконом и паштетом, омлет, скрамбл, сэндвич с сыром и ветчиной, и национальное мексиканское блюдо, стакан свежевыжатого апельсинового сока, чай или кофе, масло, джем и хлеб. Единственный минус- нет чайника в номере. У отеля идеальное расположение! Рядом находится супермаркет от волмарта Бодега( можно купить курицу гриль, картофель фри) свежая, вкусная выпечка. Также рядом много кафе, где можно покушать. В пешей доступности: В 5 минутах парк с детской площадкой. В 15 минутах валютный обменник. Отель прекрасный, вернёмся ещё!

Excelente servicio! Personal muy agradable. Se agradece que el check out sea a la 13:00 hr. Y te dan minutos extras para que dejes la habitación. Muy recordable! La habitación es amplia.

The hotel is quite convenient. From T1 is a short walk distance and from T2 there’s a shuttle bus every 15min. To get there from T2, you need to exit from gate 4; towards this gate you can find a Camino Real Hotel office. I stayed overnight, which I think is enough. The hotel room is old, with details on the walls specially in the bathroom. The experience was alright.

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

Very good location, there’s a swimming pool on the roof top. The interior is a bit old fashioned but okeish. They offer late check out that was super convincing since I had late night flight. The staff is extremely helpful and friendly. The room itself is small, cleaning is every day, providing 2 bottles of water and coffee bag. Oh and there’s a coffee machine. What I didn’t like - was breakfast. It’s sooo poor, the worst I had for all the travels in my entire life.

Nice hotel with great location. Free parking is a plus. It can get chilly

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!