So I got them from Airbnb but I never rated them negatively because they helped me a lot and I won't rate someone low if they are a kind person. It's just the way I am.. I tipped everyone who helped me and one of them (I think it was Jessica) didn't want the tip. I just found out that Jessica (I think there's two) gave me a terrible review on Airbnb saying I'm demanding and have high expectations. WOW. I purposely didn't rate them because they helped me so much and this is how I'm treated. Was I new to Mexico? Yes Did I need help with getting food because there was nothing open (it was Christmas eve), yes. And in the end the food never came after 2 hours and the girl didn't seem to care. I had to walk to the corner taco and burger stand and the food there was horrific. Do I speak Spanish? No, so I needed help trying to get the bus reservation booked. Did they seem like they were willing to help? Yes. One of the girls (I think it was Jessica) screwed up the ETN bus reservation so I was trying to fix it for hours. I lost a whole day because of her mistake, but how could I say anything because she had been helping me. As for the room it was freezing cold. I stayed another night and that room was worse than the first room. In both rooms the sheets are freezing cold and very starched. There was no working phone. Their adjoining restaurant isn't a full restaurant. They have one item on the menu for the entire day and that's it. You can't order a salad or anything else. There's no good restaurants around the area. Even the pizza place down the street the pizza was gross. So if you are the type that needs any help from the hotel you are staying in, clearly this isn't a good fit. Hotels are supposed to help tourists. I get it's a small hotel, but so what. To complain about a customer who needed help (I was always very friendly to them) is horrible.
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