Hotel berhampiran Pasaje Catedral, Mexico City

Very centrally located hotel with nice rooms. Staff was friendly and helpful. The room I had was nice and big, clean and had a nice bathroom. Would stay there again for sure. Had a good experience in this hotel. There was only one minor quickly solved problem: when I entered my room, there was already someone staying in that room. So I went down and got another new room. Other than that, good stay.

Absolutamente el peor hotel al que he ido Sucia la regadera, baños, cucarachas en el lobby 🤮🤮🤮 EVÍTENLO A TODA COSTA Personal súper altanero no no no fatal Hay una cajera una tal Lola grosera, despota nos aventó las llaves y al regresarlas nos las arrancó de la mano 0/5

The Novotel Mexico City Centro Histórico is a new hotel. Its newness shows in any number of ways, both good and bad. First the good: Staff were all friendly. And my room was shiny new and free of signs of wear. Everything in the room worked perfectly. It is true that the room was rather small and that the view was mostly of a blank wall. Since I was by myself and did not spend much time in the room during the day, these latter issues didn’t bother me very much. There were, however, some issues that were also perhaps related to the hotel’s newness. The cleaning staff didn’t empty the wastebasket on the first day and didn’t replenish the Nespresso pods on the second. Perhaps they should start working from a checklist … ? Also, breakfast was only available half an hour later than advertised. And, oddly, only certain guests were offered omelettes. And, as someone who doesn’t eat meat, I was bothered by a cheese-and-luncheon-meat plate on which the cheese and luncheon meat were piled on top of each other. I would also have appreciated labels on the four stew-like dishes on offer—I couldn’t tell what they contained. There is also the issue of billing. When I checked in at 3 p.m., I was asked to pay the entire bill—no problem there. But, when I arrived in my room, I found an e-mail from hotel management informing me that, because the hotel was extra busy, I’d already been charged for day 1. It’s true that I’d opted for a “flexible” rate which required me to agree to pay for the first day whether I showed up or not, but it was a little startling to be charged for a no-show before the earliest possible check-in time—and then charged again when I checked in. It took a week for the double charge to disappear from my credit-card statement. I can’t believe Accor would have approved of this billing procedure. The thing that most bothered me about the hotel was the absence of a minibar. The TripAdvisor website—and also the websites of several booking agencies—all claim that rooms in the Novotel Mexico City Centro Histórico have minibars. The Accor website, I’ll admit, doesn’t. But I guess I’ve come to expect that hotels of a certain class would have minibars. And I missed having one, not for overpriced drinks, but for the groceries I bought. I wasn’t, in other words, very enthusiastic about the Novotel Mexico City Centro Histórico, although I acknowledge that, with a few changes, it could most definitely be turned into a very good hotel.

Very good hotel, This came in as a surprise when booking as it was not really recommend, but the hotel location is very central and the staffs are super nice, they are there to help as much as they can! room also clean. the only downside would be the shower as this is showerhead was quite hard and feel like piercing through my skin when showering.

Despite its convenient location and relatively clean rooms, several significant issues greatly affected our overall experience. One of the main drawbacks was the excessive noise within the hostel. Unfortunately, the rooms were all oriented towards either a closed courtyard or the staircase, and the lack of proper windows intensified the noise levels. Instead of windows, only wooden shutters were provided, which proved ineffective in blocking out the sounds from outside. As a result, getting a restful night's sleep became a challenge, and any hopes of tranquility were shattered as early as 5 am each morning. Adding to the disappointment, a booking issue arose during our stay. In an attempt to address the problem, the hostel offered us cocktail vouchers and a promised 15% refund. However, when we arrived at the bar to redeem the vouchers, we discovered that they were only valid for Mezcal or beer, contradicting the promise of cocktails as advertised. Furthermore, despite reaching out to the hostel twice regarding the 15% refund, we have yet to receive any response or reimbursement. This lack of follow-through reflects poorly on the hostel's commitment to customer satisfaction and further contributed to our disappointment.

Excelente servicio! Personal muy agradable. Se agradece que el check out sea a la 13:00 hr. Y te dan minutos extras para que dejes la habitación. Muy recordable! La habitación es amplia.

near airport, hotel is clean and nice. price is affordable, For 1 night its nice

Great location, generous breakfast, CLEAN room and common areas! Security at front door was reassuring and Alejandro the concierge was a pleasure to meet. Water in sink and shower was too slow to get warm…never got hot. 🥲 All staff were very friendly and helpful! Thanks!

The location is a bit spooky at night , although the location is a bit close to the central . Actually in this price you cannot expect more about the room , it is clean but small.