Hotel berhampiran Kings Bay Shopping Center, Miami-Dade County

Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!

Excellent Customer Service, The Driver very helpful also the room very clean and comfortable.

Our excellent experience at the Tru began before we even arrived. Julissa and Dia both assisted in making sure that our accommodations for the week were just what we needed. Upon arrival everyone was courteous and eager to let us know that they were there to help in any way. Our room had a wonderful view of the pool, Biscayne Bay in the distance, and downtown Miami. Speaking of the room, it was the perfect size for us, with a comfortable king bed, large tv, and clean throughout (and kept well clean during our 1-week stay by housekeeping team). We very much appreciated the complimentary hot breakfast, and what made the breakfast especially tasty and fresh were the number of hotel team members making sure that all food options were available (e.g. eggs, bagels, english muffins, fruit, and coffee ALL restocked as needed throughout the breakfast service.) The pool was my favorite place to relax during the day. Ample towels and umbrellas were available, pool deck was kept clean, and the pool water was clean, cool, and refreshing. In summary between the lovely room accommodations, outstanding complimentary breakfast, great loaction (just a short walk from Brickell center), relaxing pool area, and most of all, the highly professional and courteous hotel team - from leadership across all levels - the Tru is an exceptional value for short or long stays in Miami.

efficient shuttle with friendly chatty driver, easy efficient check in, unusual decor with lots of unfinished areas (clearly deliberately so) including bedroom ceiling which was original concrete. however this was in keeping with the style and rather quirky. big comfy room great bar and cafe

Excelente habitación excelente servicio parqueadero las personas con muy buena atención muy gentiles todo limpio

Welcoming & vibrant stay! Absolutely loved this hotel. Although yes, the rooms are quite small you’ll survive! Free cocktail drink coupon on arrival too. The hotel has everything you need including a massive comfortable bed, led lighting and ‘Iron rooms’ on quite a few floors. Being able to iron with ease is a win on holiday. Staff were lovely & bubbly. Location was great, lots of work space in the lobby and the roof top pool was fab!

The Citizen M Miami was great for a one-night trip. The bed was large and comfortable, making it perfect for sleeping well. But the room size is quite small, so if you’re planning on staying longer than one night, make sure to bring very few items – there isn’t much storage space. The location was good – it’s about a 10-minute walk from the Brightline station and the Bayside Marketplace. If you haven’t stayed at the Citizen M before, you may not be used to the concept of having a toilet and shower in a glass box with limited privacy. Additionally, the bed is against a wall, so if you’re sharing with someone, one of you will have to climb over the other. Considering all this, I felt that the price was quite expensive for what you get. But it was great for a quick one-night stay!

Good hotel at great location with friendly staff.

酒店比較新，很有設計感，環境不錯，房間大，但窗户小，而且打不開，其他都不錯。 周圍走路幾分鐘能到海邊，也能到一個商業街，有Marshall和Nordstorm,都是實惠的品牌產品，很方便。 周圍餐廳很多，吃飯方便，有個日料店，口味不錯，到機場打車20分鐘左右。 走路到塗鴉街區25分鐘。

現代簡約風，房間小，床窄而且短；衞生間枱麪放不下漱口杯，沒有掛鈎掛換洗衣物；照明也太簡約了，燈源就是枱燈和開放式櫥頂上方的一條幽暗的燈帶；推開陽台門，看到的是對面居民樓，很親近😂地理位置尚可，就在第五街轉角口，去南海灘很近。樓下是個pizza店。￥2300/晚，這樣的價格即便是週末，住這個房間不值，還有$39.9的度假村費，停車費$40/晚。當日最佳是前台拉丁美女貼心地問，要來點香檳嗎？😀當即開瓶。