Hotel berhampiran Jungle Island, Miami

I liked the location and the front desk and lobby staff were so friendly!

a new experience staying in this hotel with all its features, starting from self checkin and adjustable beds that you can't find in other hotels. the room is quite spacious, clean and close to conveniece stores, restaurants and also the station.

My sister and I were treated like royalty at this. Absolutely fabulous intercontinental Miami hotel.❤️ superb steakhouse fabulous service from the concierge to the Bell desk to all the people that worked at the steakhouse. Everything was fabulous. 

Curtain was too short, they had to improvise and add clips to shut the middle part and glue with take the sides so sunlight didn’t come in the morning. One of the days asked for cleaning service at front desk, they said it was gonna be done but room was not done when I came back at night.

The hotel was clean and the rooms were nice. The staff was friendly and the location was great. I would definitely recommend this hotel to people.

마이애미 다운타운과 가까운 호텔이며 가성비 만족입니다. 공항에서 가는것도 편리해요 호텔옆에 모노레일 역이 있습니다.

酒店和Hotel Indigo shared 酒店設施和前台，新酒店硬件設施沒得說，自帶大陽台 日落非常美！走路5分鐘就到Brikell Town Center 很方便！

Spent 6 nights here spread out before and after a cruise from Miami port. We booked hotel in a Black Friday sale and opted for breakfast included. Overall we enjoyed our stay. The hotel has a new look to it and is tastefully decorated throughout. We had some teething problems with our rooms ( No power in sockets on one side of room, hotel safe not working, no wardrobe in room on our 2nd visit, room not cleaned on first day until we asked the floor supervisor that evening at 5.15pm who admitted that our room was not on her roster for cleaning that day, no shower seat in accessible bathroom, as I am disabled). However staff were very keen to rectify these issues quickly and they were addressed promptly apart from the safe after the trainee on reception told us he’d send someone to the room to sort it while we were at dinner. This didn’t happen and we had to wait until the following morning where we were told by a more senior receptionist that it’s policy not to send engineers to a room if the guests are not there. It was then sorted with ten minutes. We also had an issue with our credit card with this trainee manager that was eventually sorted out by Erik. In fact, the staff were very pleasant and their attitude would definitely persuade us to return if we visited Miami again. We must mention Sabrina, Erik and Ayainna who were extremely easy and pleasant to deal with. I’m sure they were not looking forward to seeing us approaching the reception desk. But these were genuine issues that should not have arisen and to be fair they were all dealt with and solved calmly and quickly, with 1 exception. The rooms during both our stays (4 nights and 2 nights) were very spacious. Beds were extremely comfortable with luxurious bed coverings. Both rooms were a generous size. Lighting was very good, storage space was perfect. Bathrooms were spacious and spotless. The breakfast though on the expensive side, was an excellent buffet style with some nice treats such as fresh fruit bowls, soaked over night oats, and fresh pastries . There was plenty of choice and service was good most mornings. We also ate dinner there on 3 nights and the food was good. We used the swimming pool on the top floor. It was heated slightly and was very pleasant though it got a bit busy in the evenings. There is a very pleasant terrace and bar up there also with great views of the city, especially at night time. Hotel is located about 10 mins walk from the Brickell stop on the people mover. We enjoyed our stay, it’s an expensive hotel when you include breakfast so we expected everything to be right for what we were paying. However the can do attitude of staff convinced us we were just unlucky and we hope to visit Miami again and therefore this hotel. If I had a choice I’d have given a 3.5 rating for our stay purely related to the difficulties mentioned above

We stayed at this hotel for one night only so did not use amenities at the hotel. The hotel location was good for visiting Miami and it is much cheaper than staying in the centre of Miami. In Miami we parked for 2 hrs free at the supermarket Publix. Our room in the hotel was very comfortable and clean. The king sized bed was enormous. I would recommend the hotel.

The perfect hotel - because of location - if you have a long layover between flights and just need to sleep, or if you have an early flight and want to avoid the hassle of getting to/from a nearby hotel. If you realize that, the hotel is perfect for this purpose. It’s not intended as a base for you to explore Miami or anything like that. Confusion about this difference explains most of the negative reviews here. Yes, the hotel is a bit older and could stand to be modernized. Still, it does the job - well. It’s about location, location, location - at the airport.