Park Hyatt Milan

出發當天因飛機誤機，因為有時差半夜趕緊就通知了酒店，本想着看看酒店能否通融把日期延後，或者加點錢延後一天，酒店那邊説要等到早上才能處理（有時差），等到早上處理的時候就説已經到了入住當天不可延後，取消！那肯定是入住當天！飛機是緊急情況不是當天是哪天？因為本來預訂了兩晚衹能放棄一晚從新再訂一晚（一共需要住兩晚）沒遇到過這種酒店，一點商量的餘地都沒有，一般情況都是可以商量的，畢竟是飛機的問題！等到離店當天下雨，因為門口太滑摔倒了，地上有垃圾。也沒有及時協助我們去機場（趕飛機）沒辦法，我們就拿着酒店給的兩個冰袋趕緊走人，媽媽現在腳還是腫走路一瘸一瘸，但因為我們還要趕着到法國，主要是根本就沒有什麼應急能力！也沒有幫助到我們！等我們到法國給我發郵件我不懂有什麼意義？讓我們看醫生酒店可以報保險呵呵。缺這個錢嗎？這種酒店不住也罷了，別花這個錢，又貴房間又小（本人住過最差的柏悦酒店，沒有想象中那麼好）服務也根本跟不上

とても綺麗で対応がよかった。また泊まりたい。ホテル内のスパもとても素晴らしいです！スタッフの対応も◎

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This was the last hotel of our honeymoon. It was a beautiful hotel, in a prime location, that was enhanced by the personable staff. Prior to our stay we sent messages to the hotel to inform them of the occasion and we truly appreciated their quick responses in preparing us for our stay. From Guilherme informing us that the hotel was doing some suite renovations to Laetitia stepping in in his absence to ensure that we had a great stay before we arrived. It was truly appreciated. We were checked-in by Maria and she acknowledged my hotel status. I could tell that this staff was going to exemplify the standard that I've come to appreciate from Park Hyatt properties and was not disappointed. This property is centrally located in Milan and within steps of Galleria Vittorio Emanuele II and the Duomo. The area exudes luxury, business, and cosmopolitan commerce. We enjoyed the proximity to the Duomo because on one day that we had a tour break our group took lunch by the Duomo and my wife and I were able to recharge in our room. Laetitia from the Guest Experience team was very welcoming, and it was nice to put a face to the name from the email. She explained the amenities of the hotel and gave us a brief tour prior to taking us to our room. The elegance of the hotel carries to the room and although it was not a suite the room was sweet. We loved the marble bathroom, the bathtub, bathtub and rain showers, and the high ceilings. We were sent a bottle of Prosecco, a note, and a sweet treat to celebrate the occasion of our stay. We slept well in the comfortable beds during out stay. The breakfast and dinner were delicious at La Cupola. The breakfast buffet was of high-quality food, and it was served from 7AM to 11AM daily. The natural light that of the glass dome gave the dining experience a unique charm. The service of the staff was top notch and very attentive. Although we didn't eat at their Pellico 3 Milano restaurant we were intrigued by the gastronomic fine dining option and would be interested in experiencing it for a future trip. On our last night we went to the Aqvam Spa and got massages from Jennifer and Alessandra. They were both great and the spa was very nice, relaxing, and we needed it after all of our escapades in Italy. Prior to our massages my wife and I relaxed in their jacuzzi until our appointment was ready. I went to their very nice gym earlier in the day and thoroughly enjoyed it. It was clean and most importantly for me, had high enough ceilings for me to jump rope. I'm very long-winded with this review and it's because we had such a wonderful time staying at the hotel and interacting with the staff. Nicola the Head Concierge and Ryoto were both very helpful and personable. When my wife and I needed suggestions or directions they provided us with great recommendations, and we enjoyed our conversations with them. There are countless examples of the staff being pleasant and leaving us with memories that I appreciate as I write this.

My wife and I spent 3 days in Milano and we had the pleasure to stay at Park Hyatt. The hotel is located in the heart of everything, very close to Duomo di Milano, La Scala, Galleria Vittorio Emanuele II. The staff is phenomenal and if you're still looking to get help trying to plan your visit, Lacri at the concierge desk will help you. She did a great job for us.

Although this hotel is on the pricey side, it is worth it! It is truly a 5 star hotel and you will love it. The staff is very accommodating, in all areas of the hotel. They went out of their way to make sure my stay was enjoyable. The rooms are very comfortable and beautifully appointed. Absolutely lovely experience here, and I’m extremely choosy when recommending hotels.

Good location, nice rooms. Extremely poor service. Was informed of marathon impacting hotel day before arrival so unable to cancel within 24 hrs. Very dishonest practice. Cannot leave hotel by car between 7am and noon. We had to check out on marathon day. Was told by numerous people they would find a solution including moving car to location which would allow exit at 9am. Day before marathon was told to move car myself and hotel would not prpvode assistance. Further, was told only solution is to check out before 7am. Paying high fee to be stressed out and leave not well rested? Have to leave by 7am? Are we school children on the hotel's schedule? Concierge not helpful, management not helpful. All "service" is fake. When it really matters and they actually need to find a solution, they are lazy and will put no effort. Find another hotel.

Francesco made our family trip to Milan absolutely special with his excellent customer service. The rooms are very clean and so close to great shopping and restaurants. The rooms have outlets for international travelers and the bathtub and shower is grand and clean. I have visited many Park Hyatts and this has been one of the best.