Crossroads Hotel

It was a great stay and had a nice dinner and drinks as well at the bar and bistro.

距離火車站不遠，打車方便。

No recommended ar all. Misleading front desk timing. Lost my room access pass at night and no one was there to help. I slept in my car.Terrible service.

I tried reaching out to Wotif to move my booking to return on the 27th instead of the 1st of April was told they have to contact property manager and they will get back to me in 3 days and i received an email 2 days later stating booking can't be changed and i reached out again on the 29th to Wotif and was told they can change the booking but i will be charged $125 equal of one night stay and i asked why i wasn't told this when i reached out on the 24th and was told my booking can't be changed i was not given an answer. I stayed in room 6 and i made my complaint to the hotel and to Wotif the bulb inside the bathroom doesn't work i asked for it to be replaced i was told they can't replace it and they have to get an electrician out to change the bulb inside the bathroom 6 days without a light inside the bathroom and was never offered a room replacement not a compensation and my booking wasn't changed and i just couldn't stay for one more day and left early The chair inside of room 6 is disgustingly dirty there is stains all over the seat and in different colours and i documented and took videos of the light that was not working and picture of the stained seat Zero help was given by the hotel and the property manager in every single aspect and concern that i had Also the carpet was not clean or vsccumed properly long unknown white hair on the carpet Sheets doesn't get replaced daily i was told sheets get replaced once a week that's once every 7 days by staff member.

We enjoyed our short stay and really loved the convince of the property . Staff were very helpful

Good location the vibe was good, staff were very helpful and polite. Just our accommodation let it down the room felt a bit dirty, one of the blinds was broken a long black hair on the bed not ours. Hall light not working near our room. And in the dining room the cutlery was on the tables a bit of a concern? Not sure if the cutlery was clean or not and if the table were wiped down for the next customer?

We were booked in the wrong room. We booked for 3 people and were given a room for two. Entry into the rooms absolutely smelt musty. We ended up leaving after a day.

The fire alarms went off at 1:30 am had to evacuated. Two fire trucks turned up. Not one staff member to be found anywhere. Food was excellent and very quick. Asian's in pokey room was very pushy.

Crossroads is difficult to access. They got our booking wrong again but quickly fixed it. There's no disabled accommodation for anyone with mobility issues as all rooms are upstairs. The rooms are clean but tired, with cracks in the walls and door frames. The menu is good but the food is not outstanding, good, but not great. The gaming room stinks and is full of smokers so you can't go in there if you have even the slightest regards for your lungs because it reeks. Overall, average.