Pengguna Tetamu
5 Ogos 2023
Never have I been so eager to offer tips or recommendations on a property. My first tip is deciding what you are looking for in terms of a holiday at Lake Como, we thought we were getting a 5*-luxury hotel. With all the media hype of the last year and high marks with Andrew Harper, we imagined Passalaqua to be the Villa Feltrinelli of Lago di Como. There are a lot of similarities with the aesthetics--- their interior design is shared by the same firm (BAMO San Francisco) and while Passalaqua has stunning Murano glass, Ginori porcelain, beautiful fabrics....it is nowhere near the service of Feltrinelli. Service falls short from the minute of an awkward check-in (your room isn't ready and we won't find you when it is) and when it finally was, a rushed introduction of the hotel with beautiful printed information of the property but nothing that was useful. On one of the activities they offered was called "bocce and bubbles", we love bocce, so we showed up at the date it was published in our welcome packet, only to have no hotel employee show up. The bocce court by the way was beautiful and we found that the best place for us. There is not a designated desk that says concierge, so we went to the front desk representative who assumed a concierge role. We found her to be so rude and unhelpful. We did receive eye rolls and lots of 'aloras' with a comment about our travel advisor's third-party lake tour being a "bad plan"--she did not seem as if she wanted to make it a good plan either. Her remark "this must be your first time to Lake Como, this isn't the United States" made me so upset I had to leave the conversation for my husband to finish. My best tip or recommendation would be to forego this property and if coming to Lake Como visit another luxury property with hopefully a staff that is trained for 5-star clientele. Service failures dropped at every turn. No food and beverage managers to be seen. The only employee pulling her weight was Stephanie at the pool. Lots of waiters standing around or pool employees hiding behind bushes. Just wan't what we are used to when it comes to service. Other tips would be to not wear your best shoes with heels as there is too much gravel, grass and uneven surfaces. Book a room with a lake view. Our view of Moltrasio was a metal garage door sprayed with graffiti. If you decide to come, ask in the beginning how to leave the property. Seriously. they make it very hard to go out in the town and then come back in. If you leave the side door, there are about 100 stairs up and down. The front gate requires an employee to open a gate, and at the lake level, you can sneak through the Moltrasio yacht club (that door is always open) A tip for breakfast would be ask for your egg order at the initial moment of contact. Otherwise no one returns to see that you are not a buffet-style guest. A tip for dinner--do not spend the money. Our first dinner was horrible. I could not eat my starter and wh
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