Grand Hotel Tettuccio

I booked a five night stay here with Tailored Travel. The website of the hotel really raised expectations showing light and airy rooms with beautiful drapes. After paying a hefty single supplement our rooms could not have been more different . The first one I was shown had a tiny skylight with an odd net drape. Im fairly short so couldn't see out. You had to duck under this curtain to walk around the bottom of the bed. No wardrobe just a rod with some hangers. I refused to stay there. The second room offered was in the lower ground floor. The " French "door could hardly be opened as there was an electric car charger just outside in the car park. The bathroom was tiny and narrow. I measured it and it was approximately two A4 sheets wide. Anyone over 5foot 3 would have hit their knees on the towel rail using the loo or bidet.. Other single rooms for solo occupancy were equally as poor. Either no chair, no dressing table unit no proper window etc just an unpleasant place to stay. Beds are rock hard. Totally unacceptable accommodation for a hotel purporting to be 4star. The website shows a kettle with cups and one assumes coffee and tea would be provided as is the norm on a hospitality tray . When we queried where the coffee and tea was we were told coffee was available from a vending machine on the first floor ! However this wasn't sachets etc but actual coffee. Why provide a kettle but nothing to use with it ? Food for the party was very average. Maybe the al la carte was better. Most of the waiting staff were off hand. Once when I asked the waitress for something it was almost slapped down in front of me . One waiter only actually used to smile at us when we walked into the restaurant and was helpful and friendly. I wish I had found out his name . We did not feel very welcome. Amazingly on our last night the waiting staff became very attentive and we then noticed the tip envelope on our table. Pity they hadn't been like it all the way through our stay. There seems to be mention of a spa but this was shut and looked like it had been for a long time. Maybe if you book this as an individual you might have a better stay. If you're travelling with a party and also paying a single supplement AVOID. Maybe other nationalities had better luck and Hotel Tettuccio ( I won't use Grand it isnt ) thought because we were English we wouldn't complain . WRONG.

The rooms were uncomfortable and small the first room offered has a tiny window high up in tbe wall . There was nothing on the hospitality tray apart from a cup and kettle . Most of the staff in tbe restaurant were off hand . Food was average . Staff were helpful on tbe last night of our stay when the tip envelope was out

This 4* hotel is amazing. Montecatini Terme is the hidden gem of Tuscany. Great town with lots of places to eat, including the mountain town of Montecatini Alto with a great square for local shopping and dining with a great view of the valley. The hotel itself is very nice, clean, modern, with a classic feel & SUPER well price!. It's a few minute walk to the town center which has great shopping and places for coffee and to eat. Has free secure parking in the back of the hotel. We so happy with my stay and hotel.

They had a great breakfast. The room was big enough. The bathroom was also big enough. They had a kettle and a small refrigerator that was not cold enough so I just placed our water bottle near the window where it got colder. The location was okay near a Ferris wheel and some bistro.

The staff were delightful and very helpful with warm and welcoming smiles The room was small, basic, no control re air con, required two extra blankets, room was too cold, other rooms were very cold too. unable to leave windows open due to smell outside. Our lady who cleaned our room was delightful, we left a tip for her at reception, I do hope she received the envelope with her name, Breakfast was basic, requested some boiled eggs, they were more palatable than the scrambled eggs on offer. Dinner was included in the stay, the meals were small, not very tasty, lots of cheap pasta, only 2 meals were delicious and enjoyable IMHO others at the table were also disappointed with their meals. at no time did the staff query why we did not eat the meals, the salads were a welcome standby. 10 days at this accommodation was toooooooo long. We did enjoy the day tours

On the surface this hotel looks 4* ~ comfortable lounges, spacious conservatory dining area and all well decorated. The bedrooms are quite sparse and old fashioned although clean. We stopped here for 3 nights whilst touring Italy. We had dinner the first evening, but were rushed by the waiting staff ~ they were literally removing plates before we had barely finished eating. The food wasn't fantastic, but edible and we didn't eat here again, apart from breakfast. The 'older' waiting staff were incredibly rude and had clearly not heard of customer service. One particular person on reception was exactly the same ~ I don't think I've ever come across someone so dreadful. We had an issue with the dining room the next evening, and I am still waiting to hear from the owner with an apology which was promised, but has so far not materialised! The town of Montecatini Terme is pleasant enough with plenty of restaurants. The shops looked quite 'up market'. It is only a short walk to the centre of town.