Hotel berhampiran Simple Kiosko, Montevideo

The location is perfect, if you are travelling in and out of Montevideo by bus. And at 50$ per night it is a bargain. Otherwise try and stay somewhere else. The hotel is not a 4* by all means. Noone speaks a word of English (I do speak broken Spanish, still difficult), housekeeping never showed up. I checked out one day early and although I sent an official request from booking and asked at reception, they took the whole amount.

Me aloje 3 meses en el Pocitos Plaza Hotel, asi que mi experiencia es vasta al respecto del servicio que ofrecen. Era mi segunda vez ya que fui con mi hija en 2018. Es un lugar excelente en servicio, calidad y atencion muy amable al cliente, desde conseguir taxis cuando llueve mucho y es hora pico de trafico, hasta ayudarme a pesar la valija cuando sola no podia cargarla. El servicio es eficiente y cuidadoso, con una sonrisa amable siempre, si bien todos estan bien ocupados todo el tiempo. Trabaje en linea, y el internet fue estable y seguro, otro factor importante. Especialmente valore el profesionalis**o de la administracion, con Gervasio, Federico, Fernando, Martina (siempre tomando mate), Diego y el fabuloso Fabian, la amabilidad en persona! Todas las mucamas muy serviciales, pero la mejor para preparar y limpiar la habitacion fue Cecilia, a quien espero ver la proxima vez que vuelva a Montevideo. El te de la tarde fue siempre excelente, con variedad de tes y dulces para merendar. Una especial mencion a la sonrisa de Lucia en la cocina. Gracias Pocitos Plaza Hotel!!! Voy a extranarlos al volver a Toronto.

Nos quedamos sólo una noche y nos encontramos con un hotel moderno y cómodo, en una muy buena ubicación para conocer la zona de Buceo. La habitación muy cómoda, el desayuno buffet completo, variado y rico. La atención del personal muy buena también. Cerca del hotel se encuentra el Montevideo Shopping Center y en la zona hay varios restaurantes para comer. Aunque por la zona del hotel no se vio mucho movimiento, se sintió seguro. Volvería.

We stayed here for one night in mid-January and found it to be a wonderful location, right in the heart of the old city. We were walking distance to the port, areas of the old town, and many attractions and plazas. The staff was very friendly and happy to answer questions in English, recommending restaurants and sights to see. They were also happy to hold our luggage for us the day we checked out until our afternoon departure. Each room is apparently unique, and ours was beautiful, with a comfortable bed and an obviously updated bathroom with modern fittings and conveniences. Our room was on the first floor (one above ground level) and we did hear some road noise in the morning as the city started walking, so if you're concerned about noise you may want to request a higher floor. Breakfast was included in our stay and had very good options, both hot and cold.

The rooms are beautiful, with a wonderful view and terrace at the lake if your lucky. Breakfast is good. But we had 2 noise disturbances during our 1 night stay. First one with other guests was picked up immediately and solved. But the worst part was to come, as of midnight there was a discotheque nex door (hosting events) and there was very loud music until 5 am. The beating of the bass made us sleepless for almost all of the night. The reply of the hotel was that they can not control this and are not informed when there are events....

We had no problems with the hotel, its location or cleanliness. However, we were double charged for our room back in March 2022 and 7 months later have still not received a refund. Upon check in the girl charged our credit card the incorrect amount for our booking. When I pointed out the error, she recharged my credit card in the correct amount and said she would issue a credit once she asked someone who knew how to process it. Shortly after we were issued a credit and given the appropriate slips indicating the 2 charges and the credit charges to my card. When we arrived home I noticed 2 charges from the hotel on my credit card statement but no credit. For some reason the credit has never processed to my credit card. Up on closer inspection of the credit slip I noticed it says INCORRECTO at the bottom and therefore never got processed. I have sent numerous emails trying contact someone at the hotel since this booking trying to get my $463.50 USD refund; and no one will return my emails or my phone calls. I even had the booking agency contact the hotel (***********) and they still will not correct this matter. This is not a big hotel (it has 21 rooms) and at the time of our stay it had very few bookings so reconciling this matter should not be a problem. I wonder if they make a practice of doing this type of thing??

Juan Pablo, JP, gave up a wonderful tour of Montevideo's Old Town. We met at the Plaza de Independencia today. The tour started on time. His English was excellent, and we really enjoyed learning the history of Uruguay and Montevideo. This tour is 2 hours long and very well worth your time. Also, it's interesting and interactive. JP's knowledge is impressive and I highly recommend him as a guide. The tour ended at the Mercado del Puerto and he recommended a FANTASTIC restaurant near there.

This hotel was very disappointing for me and my wife. Looking at the pictures and the previous reviews, I really thought we would stay in a great hotel, but the reality was different. We did the reservation for a standard room, the pictures don't show how small they are. The room that they gave us was on the 2nd floor, and the window was direct to a central air conditioning machine (I suppose it is). It's a big machine, terrible view, but also terrible noise. They turn it off at 6:30pm, and turn it on at 08:30am. If you want to sleep in it is impossible, or if you want to take a nap in the afternoon, impossible too. Besides that there is a door in the room, to the next room, it's obviously closed, but you can hear everything from your neighborhood. The bathroom is ok, towels are good and clean. But when you take a shower the floor gets all wet, even with the box close, it's probably some leak. We stayed for four nights, and in two of then the air conditioning was not working. We called the reception and the answer was that they would have to call a technician, to repair it. They fixed, but in the next day it was broken again. Fortunately the weather was not so cold, and it was possible to leave the window opened, but we we had to deal with the noise coming from outside. We asked to change for a better room as soon as we arrived. But the receptionist said the hotel was full, and that in the next day they would have a free room, in a superior category, but it was necessary to pay the difference to the upgrade. We said that we have the gold benefit from hoteis.com, and this update would be for free for us. As soon as we told about the benefit, they tell us that we need to wait for the next day and see if the room would be still available, but, of course, it wasn't free anymore. Although the location of the hotel is good, we definitely wouldn't like to stay there anymore.