Hotel berhampiran Esplanade d'Europe, Montpellier

Chambres agréables et confortables. On regrette l'absence d'une machine à café dans un hôtel de ce standing. Personnel pas très attentionné (j'ai signalé un souci vis à vis de ma réservation et aucune solution n'a été recherchée).

Séjour d’une nuit à l’Eklo Montpellier début février avec mes filles à l’occasion d’un concert. J’ai réservé l’Eklo pour tester ce nouveau concept d’hôtel et surtout pour un critère qui est primordial pour moi : Le parking ! Parties a 00h30 du Zénith Sud,je me suis garée au parking de la gare après plus d’1h d’errance dans Montpellier dont le centre est en travaux. GPS de ma voiture,Waze,Google Map,aucun n’a réussi à me conduire à la fameuse rue du clos rené indiquée sur les indications données par mail avant d’arriver à l’hôtel.Peut-être parce qu’il faisait nuit noire,peut-être parce que j’étais épuisée ,peut-être parce qu’il faut rouler sur des voies de tram pour y accéder (chez moi c’est interdit !).J’ai pourtant appelé l’hôtel mais la personne n’a pas su me guider.J’ai du me garer à 400 mètres et faire le trajet à pied à 2h du mat avec 2 filles de 16 ans,donc nous avons eu peur.Sans parler des 24.50 euros de parking pour 12 heures de stationnement. Arrivées sur place j’avais demandé 2 chambres côte à côte comme je suis avec ma fille et sa copine qui ont toutes les deux 16 ans. Nous nous sommes retrouvées a 2 étages différents.Ça ne m’est jamais arrivé dans aucun autre hôtel !On ne sépare pas des parents de leurs enfants d’1 étage ! De plus 1 des 2 chambres était pour PMR donc inondation dans la salle de bains! Bref un fiasco total ! Les seules satisfactions sont le confort de la literie et la sympathie de la totalité des membres du personnel.Merci à vous tous de m’avoir écouté et de m’avoir remboursé le parking mais Eklo Montpellier et moi c’est fini et je ne conseille pas cet établissement !

The hotel was lovely and the facilities were great. Our family had enough room to be comfortable and everything was clean and tastefully decorated. The location was perfect for travellers with the the main train station across the street and trams in front of the hotel, travel couldn't be easier. Even with transport right there we had a great night's sleep due to the double glazed windows.

Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.

I really liked my experience at the Royal Hotel. The room was very beautiful, spacious and finely furnished. I found a bit difficult that there was no WiFi and the signal on my phone was so low that was impossible to load even social networks. For this reason, I worked from the lobby with my computer. It’s a nice and quiet space. I appreciated also the tea and cookies that were offered in the afternoon in the lobby. The hotel is conveniently located next to the train station, restaurants and a supermarket.

Booked a very last minute room and as there were 4 of us plumped for a suite with sofa bed. First impression was pretty good when you walk intot reception and are gretted by ballet art on the walls and a modern take on art deco furniture. Reception is large and well maintained. Our third floor room was spacious and clean and the decor is very cool. We had a large bed and the boys had the sofa bed. Two large young men managed well with the sofa bed as, thankfully, it was quite large. Really pleased with our dtay and will definitely be back.

We arrived at 3pm, as had been agreed for check in, no one to welcome us but we knew it, why if you don't have any reception staff between 11am and 5pm, do you inform us that check in takes place from 3pm? If we had known, we would have shown up later. However, as soon as we try to open the door following the instructions they provided us via email, the booking code they sent me doesn't work, the door doesn't open and there isn't even a sign explaining that the door opens. The access is not that but a hidden door at the back! To reach it you go around the garden on the land and on the lawn. A kind local lady intervenes and helps us, we call assistance by phone and they explain to us that we have to access from the other side (at the back) the call costs us a good €12 (a theft), we finally go to the other door and we log in, we find the automatic check-in machine but even there, as it happens, the code doesn't work. we call assistance on the intercom (because only there - see the case again - there is an intercom to speak to an operator who immediately gives us another code which this time works. What do you think? For me it's all done artfully to steal the money from the call to the support call center. We honestly felt robbed. No one deigned to help us. Highly not recommended!

It’s a heartwarming thing to choose a hôtel purely on the basis of location only to find that it’s really a bit of a gem. We had an eight night stay at the beautiful Domain de Verchant, set amongst its own vineyards and parkland, only a few kilometres outside historic Montpellier. The rooms were both charming and well appointed , the food in the two different restaurants was really very good and the spa/ pool areas are quite wonderful with first rate facilities. However, it is the professional and friendly service that sets this hotel apart . Under the General manager, Jean-Pascal Picolette, thé team show their dedication and pleasure in looking after their residents, whether it be serving a poolside sandwich or a 5 course fine dining meal at their superb restaurant Marcelle. Thank you all at Domaine de Verchant for creating such an enjoyable family holiday. Mubariz Hussain

Excellent accueil de l'ensemble du personnel (réceptionnistes, personnel d'entretien, lingerie) hotel récent donc propre et bien conçu. Chambre bien équipée aux normes des trois étoiles, piscine, salle de fitness, petit dejeuner avec des produits de qualité, je recommande cet hotel pour son excellent rapport prestations/prix (chambre standard). A revoir le sauna n'a pas de douche ... (?).